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Nissan of Cool Springs

(2,497 reviews)
Visit Nissan of Cool Springs
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed
2022 consumer dealer award
View 6 awards
2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 368-0823 (855) 368-0823
Used (866) 793-4563 (866) 793-4563
Service (866) 793-7166 (866) 793-7166

Reviews

(2,497 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Cool Springs from DealerRater.

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She was awesome very patient, professional and her

She was awesome very patient, professional and her Manager was extremely kind and understanding about my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Everyone was very friendly and professional.

Everyone was very friendly and professional. I was very pleased with their service. Nice job!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Nissan of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. Best Regards, Amber Amarx (615) 861-8514

The dealer room was wide and open, all the representative

The dealer room was wide and open, all the representative were very friendly and helpful. Celia was very friendly, sweet, answered all questions that we had, funny. We are so happy that she was our seller. We are very pleased with her

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jorge, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care! Best Regards, Amber Amarx (615) 861-8514

The dealership was great.

The dealership was great. Very clean and friendly staff. Cameron Newton was awesome and we wouldn’t have bought the car if it weren’t for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Avion.black, thank you for taking the time to let us know about your recent experience. We do see that we missed a concern somewhere in the process. Please, give us a call at your earliest convenience so I can assist you. Thank you, Amber Marx 615-790-2500

Everyone was friendly , asking if we wanted coffee or

Everyone was friendly , asking if we wanted coffee or water, they bent over backwards trying to be helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Dealer response

DarDar, We do! Please let us know if we can help in any way! Have an amazing day!

Consumer response

Thank You I know you mean that

Vincent was very helpful even after the sale!

Vincent was very helpful even after the sale! I will definitely recommend him to my friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Missgina33, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Cool Springs! We look forward to your next visit! Take care! Thank you, Amber Marx

She was very kind and sweet and helped me with everything

She was very kind and sweet and helped me with everything I needed. She explained me everything I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Elvis, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Thank you, Amber Marx

Christine Jean was so knowledgeable and positive.

Christine Jean was so knowledgeable and positive. She is a great salesperson I highly recommend her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Cami Stevenson, thank you so much for your positive comments about Nissan Of Cool Springs and Christine! We look forward to your next visit! Let us know if we can assist you with anything! Thank you, Amber Marx

The dealership did a great job and gave us a great deal,

The dealership did a great job and gave us a great deal, the store looks really nice and they have options that fit in all pockets!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Fernando, thank you! We take our reviews seriously and are delighted to hear about your visit. At Nissan of Cool Springs we are always striving to do better than your last visit.

Dealer response

Fernando Rocha, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Cool Springs! We hope to be of service to you again in the future. Best wishes, Nissan Of Cool Springs

Celia went the extra mile to go pick up Certified Pre

Celia went the extra mile to go pick up Certified Pre Owned car I wanted, thanks for helping me buy my Rogue!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Jacob, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

Dealer response

Hi Jacob, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thank you, Amber Marx