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Nissan of Cool Springs

(2,497 reviews)
Visit Nissan of Cool Springs
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed
2022 consumer dealer award
View 6 awards
2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 368-0823 (855) 368-0823
Used (866) 793-4563 (866) 793-4563
Service (866) 793-7166 (866) 793-7166

Reviews

(2,497 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Cool Springs from DealerRater.

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We have been lifelong clients of Bishoy & will never use...

We have been lifelong clients of Bishoy & will never use anyone else! We just bought a 2022 pathfinder & he worked with our trade in & with all the revolving numbers! It feels good to be able to have an honest relationship with someone who isn’t trying to play you. We will keep coming back to him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Lesliemarman, thank you! We take our reviews seriously and are delighted to hear about your visit. At Nissan of Cool Springs we are always striving to do better than your last visit. Regards, Mark Hepler (615) 790-2500

Bishoy always makes buying a car a great experience! He...

Bishoy always makes buying a car a great experience! He goes out of his way to make sure I get exactly what I’m looking for in a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with Bishoy! Please don't hesitate to reach out if there's anything additional we can do for you. Best Regards, Amber Amarx (615) 861-8514

LJ was really nice to me. Had a great attitude, showed me...

LJ was really nice to me. Had a great attitude, showed me around the inventory and I had a great time. Afterwards, he was nice to invite me for soccer…..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. Feel free to reach out to us if you need anything. Have a wonderful day. Best Regards, Amber Amarx (615) 861-8514

Great buying experience. LJ and Eric made things easy...

Great buying experience. LJ and Eric made things easy and we’re amazing to deal with. Got the vehicle I wanted at a great price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're glad to hear that you found our team here at Nissan of Cool Springs so helpful in the purchase of your vehicle. Best Regards, Amber Amarx (615) 861-8514

Amazing car buying experience! Alan was professional and...

Amazing car buying experience! Alan was professional and very knowledgeable! He went above and beyond to find the car that suited our needs while staying in our price range. Thank you again, Alan and the staff at Nissan of Cool Springs! We love our 2020 Nissan Murano! We look forward to working with you in future vehicle purchases! Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Best Regards, Amber Amarx (615) 861-8514

Excellent salesman, service and dealer. My second car...

Excellent salesman, service and dealer. My second car from them. Bishoy walked out and remembered me from 3 years prior. Remarkable! Made it easy and no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

Eric and tim, made a great team. I told them what I...

Eric and tim, made a great team. I told them what I wanted and my price range and eric made sure it happened. Tim was an amazing salesman. I felt like we treated better at Nissan of cool springs, better than any other dealership we had been to that day!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Trisha, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Please don't hesitate to reach out if there's anything additional we can do for you.

This is my second car buying experience at Nissan Cool...

This is my second car buying experience at Nissan Cool Springs. I had a great experience! I worked with Matt, James, and Brandon. Matt helped me find the right car. James took over when Matt needed to step out. Brandon helped me close the deal. I did not feel pressured to purchase. I also felt I was offered a very good deal. Thank you Nissan Cool Springs Team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Matt, James, and Brandon here at Nissan of Cool Springs! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Wanted to take the time out to commend josh on his...

Wanted to take the time out to commend josh on his wonderful customer service, me and my wife have been looking for her a jeep for quite awhile and after our previous experience with a dealership we had just given up well we had seen an ad and figured we’d at least try one more time. im glad we did, josh was hands down one of the best salesman I’ve ever had an encounter with. Would recommend. I’ll be back for sure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to josh here at Nissan of Cool Springs! Thanks again for the recommendation, and have an amazing day!

Process was fast and simple, and Darius was extremely...

Process was fast and simple, and Darius was extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Nissan of Cool Springs so helpful in the purchase of your new vehicle. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!