Reviews
John is very knowledgeable about presale as well as the...
John is very knowledgeable about presale as well as the benefits post sale. Respectful and understanding of hie customers needs and helps finalize the sale.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! We are always more than happy to assist you if anything else comes up. Take care! Best Regards, Amber Amarx (615) 861-8514
Excellent sale personnel, I got exactly what I needed...
Excellent sale personnel, I got exactly what I needed with the best help provided and courtesy shown. Couldn’t ask for a better salesman or dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ronnie, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! We are always more than happy to assist you if anything else comes up. Take care! Best Regards, Amber Amarx (615) 861-8514
Exceptional professionalism from beginning to end!I will...
Exceptional professionalism from beginning to end! I will definitely recommend this place to anyone I know, especially James Haynes from sales, general manager Eric Roundy to finance dept Gabriel Garcia!!! Excellent place ⭐️ ⭐️⭐️⭐️⭐️
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thanks for the recommendation, and have an amazing day! Best Regards, Amber Amarx (615) 861-8514
My experience was great! I called the dealership looking...
My experience was great! I called the dealership looking for a particular car, and found it! From the initial contact to driving off of the lot, it was a great experience! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care! Best Regards, Amber Amarx (615) 861-8514
We had communicated about a specific vehicle before...
We had communicated about a specific vehicle before arrival. When we arrived, LJ had the truck ready for us to drive. LJ was incredibly professional and personable. We had a deal we wanted with trade-in and he made it happen. It was easy and quick! Great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
LJ, my car salesman, went above and beyond to make sure...
LJ, my car salesman, went above and beyond to make sure my car buying experience today was a great one. He really took the time to listen to all of my concerns as well as find out everything I was looking for. I didn't feel pressured because he was more focused on going through my options and assisting me in the process of everything, than pushing or persuading me to trade in my car and buy a new one. He's not the only salesman as Nissan of Cool Springs who have been great about taking care of me, which is why I have returned. LJ was patient, thorough, and timely.. I am definitely glad I walked away feeling good about my experience and confident about my purchase. Happy Customer 🤗
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Stephanie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best Regards, Amber Amarx (615) 861-8514
Matt was so awsome! He answered all our questions and...
Matt was so awsome! He answered all our questions and made it a quick and easy process. Will definitely recommend him to friends and family looking for a new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Best Regards, Amber Amarx (615) 861-8514
Eric was belittling, cocky, and a flat out jerk. He...
Eric was belittling, cocky, and a flat out jerk. He provided no clarity. My husband and I were Shocked at the “deal” he tried to give us through a speech that went like “let me talk to you like I’m your dad” I highly suggest never letting an adult man think he can talk to you and your husband like a father figure especially when he’s a car salesman..... I do not recommend working with Eric Roundy if your looking for a car at nissan of cool springs go to someone else. My husband and I walked out of Nissan with six hours of our day wasted and Eric being belittling. We approached him and told him how we felt and he didn’t make eye contact. DO NOT USE HIM.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Laney, we truly appreciate your honest feedback. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (615) 224-8250 so we can work towards a solution. Thank you and have a great day. Amber Marx
I’m extremely satisfied with my service! Darius has been...
I’m extremely satisfied with my service! Darius has been so patient and caring throughout the entire process. I’m a very indecisive person and the Keymaster helped me make the best decision based on my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! We are always more than happy to assist you if anything else comes up. Take care! Best Regards, Amber Amarx (615) 861-8514
Tim was amazing! He helped me get my very first car at...
Tim was amazing! He helped me get my very first car at nineteen while I’m facing a very rough time. I’m more than grateful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! We are always more than happy to assist you if anything else comes up. Take care!