Reviews
Highly professional and efficient.
Highly professional and efficient.
Highly professional and efficient.
Highly professional and efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Suh! I'm pleased to hear that you found Checkered Flag BMW to be professional and efficient. We truly appreciate your positive feedback and look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
There were some challenges getting the correct tires in
There were some challenges getting the correct tires in house for my scheduled appointment. My service advisor Tim was fantastic with his communications and really worked hard to ensure he made things right.
There were some challenges getting the correct tires in
There were some challenges getting the correct tires in house for my scheduled appointment. My service advisor Tim was fantastic with his communications and really worked hard to ensure he made things right.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, William! I'm glad to hear that Tim provided fantastic communication and worked hard to address the challenges with your tire appointment. At Checkered Flag BMW, we strive to ensure our customers have a positive experience, and your feedback is greatly appreciated. We look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Mr Jason Hill was very pleasant and thorough with
Mr Jason Hill was very pleasant and thorough with answering my questions! Service was completed in a timely manner…
Mr Jason Hill was very pleasant and thorough with
Mr Jason Hill was very pleasant and thorough with answering my questions! Service was completed in a timely manner…
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shanta, thank you for your wonderful feedback! I'm delighted to hear that Jason provided you with pleasant and thorough service at Checkered Flag BMW. Timeliness is important to us, and I'm glad we could meet your expectations. We look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Sebastian was very helpful, patient, and knowledgeable.
Sebastian was very helpful, patient, and knowledgeable. He took the time to answer all of my questions, put my mind at ease and facilitated a very smooth and easy, stress-free purchase! He also took the time to show me all of the details of my beautiful new BMW! A great experience from start to finish! Having had a very negative experience with checkered flag (Volkswagen) a few years ago I had decided never to utilize another checkered flag, but you can thank Sebastian for changing that because he restored my trust in you dealership.
Sebastian was very helpful, patient, and knowledgeable.
Sebastian was very helpful, patient, and knowledgeable. He took the time to answer all of my questions, put my mind at ease and facilitated a very smooth and easy, stress-free purchase! He also took the time to show me all of the details of my beautiful new BMW! A great experience from start to finish! Having had a very negative experience with checkered flag (Volkswagen) a few years ago I had decided never to utilize another checkered flag, but you can thank Sebastian for changing that because he restored my trust in you dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your thoughtful review, Kaley! I'm thrilled to hear that Sebastian provided you with such a positive experience during your purchase of your beautiful new BMW. It's wonderful to know that he was able to restore your trust in Checkered Flag BMW. I appreciate your feedback, and we look forward to assisting you again in the future. Enjoy your new vehicle! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
I love the loaner car program.
I love the loaner car program. I get to use a nice MINI while mine is being serviced.
I love the loaner car program.
I love the loaner car program. I get to use a nice MINI while mine is being serviced.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Michael! I am glad to hear you love our loaner car program at Checkered Flag BMW and enjoyed using a MINI while your vehicle was being serviced. We aim to provide our customers with the best experience possible. We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
They reach out to me pretty quick on what was going on
They reach out to me pretty quick on what was going on with my car
They reach out to me pretty quick on what was going on
They reach out to me pretty quick on what was going on with my car
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Erick! I appreciate your kind words and am glad to hear that our team at Checkered Flag BMW was quick to assist you with your car. We strive to provide excellent service and communication. Please come back to see us again! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
I can't say enough nice things about my service
I can't say enough nice things about my service consultant, Charlie! The mechanic assigned to my car also did an excellent job in a very timely fashion.
I can't say enough nice things about my service
I can't say enough nice things about my service consultant, Charlie! The mechanic assigned to my car also did an excellent job in a very timely fashion.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Appreciate you taking time to write about your experience, John! I'm happy to hear that Charlie provided you with exceptional service and that our mechanic took great care of your car in a timely manner. Your positive feedback means a lot to us at Checkered Flag BMW. We look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
We appreciated the courtesy displayed by Mr.
We appreciated the courtesy displayed by Mr. Charles when explaining problems with our vehicle. Suggesting a diagnostic testing prior to just assuming the only problem was replacing the battery was also Appreciated. Technicians completed the job in a timely order. We were pleased.
We appreciated the courtesy displayed by Mr.
We appreciated the courtesy displayed by Mr. Charles when explaining problems with our vehicle. Suggesting a diagnostic testing prior to just assuming the only problem was replacing the battery was also Appreciated. Technicians completed the job in a timely order. We were pleased.
- Customer service
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Appreciate you taking the time to share such kind feedback, Maureen! I'm delighted to hear that you appreciated the courtesy shown by Charles and the thorough approach our team took in diagnosing your vehicle. It's great to know that you were pleased with the timely completion of the job as well. I value your feedback, and we hope to see you at Checkered Flag BMW again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Everything was explained and all was done in a manner
Everything was explained and all was done in a manner that made you feel welcomed and appreciated
Everything was explained and all was done in a manner
Everything was explained and all was done in a manner that made you feel welcomed and appreciated
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Michaele! I'm thrilled to hear that you felt welcomed and appreciated during your visit to Checkered Flag BMW. Our team takes pride in providing clear explanations and a positive experience for our customers. We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Attentive to our needs.
Attentive to our needs. Tells us what needed to do to our car. He calls back to update us.
Attentive to our needs.
Attentive to our needs. Tells us what needed to do to our car. He calls back to update us.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Rhodora! I truly appreciate your encouraging words about our staff's attentiveness and communication regarding your car. At Checkered Flag BMW, we strive to ensure our customers are well-informed and satisfied. Our team looks forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210