Reviews
Amazing customer service.
Amazing customer service. Always working diligently to resolve the issue. Very attentive and responsive to my questions. Thank you very much
Amazing customer service.
Amazing customer service. Always working diligently to resolve the issue. Very attentive and responsive to my questions. Thank you very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Jerry! We're glad to hear that you had an amazing experience with Checkered Flag BMW and found our team attentive and responsive. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
The service rep, Endya, was very helpful.
The service rep, Endya, was very helpful. I brought my car in for an oil change and had other concerns. She listened to my concerns and made sure they were addressed. I thought I was going to have to wait another day for an ordered part to be installed, but it was taken care of by the end of the day.
The service rep, Endya, was very helpful.
The service rep, Endya, was very helpful. I brought my car in for an oil change and had other concerns. She listened to my concerns and made sure they were addressed. I thought I was going to have to wait another day for an ordered part to be installed, but it was taken care of by the end of the day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Gail! We truly appreciate your kind words about Endya and are thrilled to hear that she was able to assist you with your oil change and address your concerns promptly. At Checkered Flag BMW, we strive to provide exceptional service and ensure our customers leave satisfied. We look forward to seeing you again for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Loaner car, quick diagnosis and return call, working with
Loaner car, quick diagnosis and return call, working with me in my unique situation.
Loaner car, quick diagnosis and return call, working with
Loaner car, quick diagnosis and return call, working with me in my unique situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Howard! I'm glad to hear you had a positive experience with the loaner car and appreciated our quick diagnosis and communication. At Checkered Flag BMW, we strive to work with our customers' unique situations to provide the best service possible. If you need anything further, feel free to reach out. We look forward to assisting you again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Nick L.
Nick L. In the sales department really went above and beyond with updates on our ordering process and amazing delivery of our new BMW M3. He even followed up a week after the purchase to ask about the car and if we needed any assistance with software settings. He is very knowledgeable of all of the software setting options and provided us with settings that make our BMW fun!!!
Nick L.
Nick L. In the sales department really went above and beyond with updates on our ordering process and amazing delivery of our new BMW M3. He even followed up a week after the purchase to ask about the car and if we needed any assistance with software settings. He is very knowledgeable of all of the software setting options and provided us with settings that make our BMW fun!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your positive experience with Checkered Flag BMW, Mario! I am thrilled to hear that our sales team member went above and beyond to keep you updated and ensure a smooth delivery of your new BMW M3. It's great to know that you found his expertise helpful in making your driving experience even more enjoyable. We appreciate your feedback and look forward to assisting you again in the future! Enjoy your new car! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
My service consultant, Charlie, was extremely friendly,
My service consultant, Charlie, was extremely friendly, attentive and kept me in the loop throughout. Thank you!
My service consultant, Charlie, was extremely friendly,
My service consultant, Charlie, was extremely friendly, attentive and kept me in the loop throughout. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Richard! I'm thrilled to hear that Charlie provided you with friendly and attentive service during your visit to Checkered Flag BMW. I appreciate your feedback, and we look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Charlie was a great service advisor.
Charlie was a great service advisor. Friendliness is his super power and he explained everything. I also liked the video to show what needed to be done, very helpful.
Charlie was a great service advisor.
Charlie was a great service advisor. Friendliness is his super power and he explained everything. I also liked the video to show what needed to be done, very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! It's great to hear that you had a positive experience with Charlie at Checkered Flag BMW. His friendliness and clear explanations truly make a difference, and I'm glad you found the video helpful. I appreciate your feedback, and we hope to see you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
No pressure sales!
No pressure sales! The whole place was just a positive experience. Staff are friendly and engaging.
No pressure sales!
No pressure sales! The whole place was just a positive experience. Staff are friendly and engaging.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Robert! I'm so happy to hear that you had a positive experience at Checkered Flag BMW. Our team strives to create a friendly and engaging environment, and it's wonderful to know that you felt that during your visit. Looking forward to welcoming you back soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Personable and professional service advisor at check-in,
Personable and professional service advisor at check-in, vehicle was returned with completed recall modifications one day earlier than promised, vehicle was clean both exterior and interior.
Personable and professional service advisor at check-in,
Personable and professional service advisor at check-in, vehicle was returned with completed recall modifications one day earlier than promised, vehicle was clean both exterior and interior.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, William! I'm thrilled to hear that you had a personable and professional experience with our service advisor and that your vehicle was returned ahead of schedule with the recall modifications completed. Our team takes pride in delivering quality service at Checkered Flag BMW. I appreciate your feedback, and we look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Tim was very helpful and patient with me.
Tim was very helpful and patient with me. He explained everything in a way I could understand. The whole team was helpful and nice. Thank you very much
Tim was very helpful and patient with me.
Tim was very helpful and patient with me. He explained everything in a way I could understand. The whole team was helpful and nice. Thank you very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Daniel! I greatly appreciate your kind words about Tim and our team at Checkered Flag BMW. I'm thrilled to hear that you had a positive experience and that everything was explained clearly for you. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
A very professional and courteous group of people.
A very professional and courteous group of people. Our favorite POC is Will, who continues his outstanding support every time we have an issue or service appointment.
A very professional and courteous group of people.
A very professional and courteous group of people. Our favorite POC is Will, who continues his outstanding support every time we have an issue or service appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! I truly appreciate your feedback about our team at Checkered Flag BMW. It's wonderful to hear that Will has provided you with outstanding support during your service appointments. We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210