Reviews
Attentive to our needs.
Attentive to our needs. Tells us what needed to do to our car. He calls back to update us.
Attentive to our needs.
Attentive to our needs. Tells us what needed to do to our car. He calls back to update us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The no pressure customer service received from sales
The no pressure customer service received from sales associate Nick Legarda was excellent! I also appreciated the following service team members Charlie Bacs, Carols, and Danielle (Toyota Rental).
The no pressure customer service received from sales
The no pressure customer service received from sales associate Nick Legarda was excellent! I also appreciated the following service team members Charlie Bacs, Carols, and Danielle (Toyota Rental).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Demetrius! I'm pleased to hear that you had an excellent experience with our sales associate Nick Legarda and our service team members Charlie, Carols, and Danielle. At Checkered Flag BMW, our team strives to provide no-pressure customer service, and I appreciate your kind words. We look forward to seeing you again! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
The customer service from Daniel and the team was above
The customer service from Daniel and the team was above and beyond anything I would've expected. They treated me as a person first, not just a sale.
The customer service from Daniel and the team was above
The customer service from Daniel and the team was above and beyond anything I would've expected. They treated me as a person first, not just a sale.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Joel! I'm pleased to hear that you had such a positive experience with Daniel and the team at Checkered Flag BMW. It's great to know that we could provide you with exceptional customer service. I appreciate your kind words, and we hope to see you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
The process was one of the quickest I've experienced.
The process was one of the quickest I've experienced. Our salesperson was extremely attentive of what we were looking for. Although we were there right in to closing we weren't rushed.
The process was one of the quickest I've experienced.
The process was one of the quickest I've experienced. Our salesperson was extremely attentive of what we were looking for. Although we were there right in to closing we weren't rushed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Michael! I'm pleased to hear that you had such a quick and attentive experience with us at Checkered Flag BMW. Our team strives to ensure our customers feel valued and not rushed, even at closing time. We appreciate your feedback and hope to see you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Checkered flag BMW has been good to me and my vehicles,
Checkered flag BMW has been good to me and my vehicles, great service technicians, it's easy to schedule an appointment. They also arranged my transport to and from the dealership.
Checkered flag BMW has been good to me and my vehicles,
Checkered flag BMW has been good to me and my vehicles, great service technicians, it's easy to schedule an appointment. They also arranged my transport to and from the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Keefe! I'm thrilled to hear that you’ve had a positive experience with Checkered Flag BMW. Our team works hard to provide excellent service and make appointments convenient for our customers. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Had a very good experience with this service department.
Had a very good experience with this service department. Tim was extremely knowledgeable and helpful. Everything was done in a timely manner. And I was kept informed about everything that was going on with my vehicle.
Had a very good experience with this service department.
Had a very good experience with this service department. Tim was extremely knowledgeable and helpful. Everything was done in a timely manner. And I was kept informed about everything that was going on with my vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Michael! I am thrilled to hear that you had a great experience with our service department and that Tim was able to assist you effectively. At Checkered Flag BMW, we pride ourselves on keeping our customers informed and providing timely service. We look forward to seeing you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Tim is wonderful.
Tim is wonderful. He always communicates and the vehicle is finished when he says it will be. Thank you!
Tim is wonderful.
Tim is wonderful. He always communicates and the vehicle is finished when he says it will be. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! I am thrilled to hear that Tim provided you with excellent communication and timely service at Checkered Flag BMW. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
My annual service visit was completed in a timely
My annual service visit was completed in a timely fashion, my Service Advisor, Charlie was both knowledgeable and thorough, and everything was completed as expected.
My annual service visit was completed in a timely
My annual service visit was completed in a timely fashion, my Service Advisor, Charlie was both knowledgeable and thorough, and everything was completed as expected.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Douglas! I'm thrilled to hear that your annual service visit at Checkered Flag BMW was completed in a timely manner and that Charlie provided you with knowledgeable and thorough service. We appreciate your feedback and look forward to seeing you again for your next visit! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Appointment was done quickly.
Appointment was done quickly. Service provider was awesome and friendly- explained everything in detail, waiting area is comfortable and smelled wonderful (I would love to know what scent service you use)
Appointment was done quickly.
Appointment was done quickly. Service provider was awesome and friendly- explained everything in detail, waiting area is comfortable and smelled wonderful (I would love to know what scent service you use)
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Sarah! I’m thrilled to hear that your appointment was completed quickly and that our service provider made such a positive impression on you. We take pride in creating a comfortable environment at Checkered Flag BMW, and I’m glad you enjoyed it. As for the scent in our waiting area, I’d be happy to share that with you—feel free to reach out to me directly! We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Tim, the service specialist, was very pleasant and
Tim, the service specialist, was very pleasant and demonstrated excellent customer service skills. He immediately understood what maintenance my vehicle needed and clearly explained what could be postponed based on how little I drive. Honesty is extremely important to me, and Tim was completely transparent throughout the process. I felt confident that all work was completed properly and that my vehicle was in good hands.
Tim, the service specialist, was very pleasant and
Tim, the service specialist, was very pleasant and demonstrated excellent customer service skills. He immediately understood what maintenance my vehicle needed and clearly explained what could be postponed based on how little I drive. Honesty is extremely important to me, and Tim was completely transparent throughout the process. I felt confident that all work was completed properly and that my vehicle was in good hands.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Anzella! I'm thrilled to hear about your positive experience with Tim at Checkered Flag BMW. His commitment to honesty and transparency is truly commendable, and I'm glad he could provide the excellent service you deserve. I appreciate your trust in us, and we look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210