Reviews
Very professional!
Very professional! Great customer service! Customer Service Manager listened to my concerns and quickly made a decision to start the process.
Very professional!
Very professional! Great customer service! Customer Service Manager listened to my concerns and quickly made a decision to start the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Josiah was wonderful.
Josiah was wonderful. From the first call in the morning to the detailed explanation about the car he was professional, caring and wonderful to work with.
Josiah was wonderful.
Josiah was wonderful. From the first call in the morning to the detailed explanation about the car he was professional, caring and wonderful to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for your thoughtful words, Mary! I'm excited to hear about your positive experience with Josiah at Checkered Flag BMW. Providing professional and caring service is our top priority, and it's great to know that Josiah made such a positive impression. Our team looks forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Excellent customer service provided by Tim.
Excellent customer service provided by Tim. He kept me informed regularly and made sure I understood my options. I was very happy 😊 with the repairs and thorough work by technician.
Excellent customer service provided by Tim.
Excellent customer service provided by Tim. He kept me informed regularly and made sure I understood my options. I was very happy 😊 with the repairs and thorough work by technician.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Herman! I truly appreciate your kind words about the excellent customer service you received from Tim at Checkered Flag BMW. It's great to hear that you were kept informed and understood your options throughout the process. I am glad you were happy with the repairs and the thorough work done by our technician. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great experience at Checkered Flag for my BMW oil change.
Great experience at Checkered Flag for my BMW oil change. Quick, professional service, and Charlie was an excellent service advisor—friendly, knowledgeable, and efficient. I'll definitely be back.
Great experience at Checkered Flag for my BMW oil change.
Great experience at Checkered Flag for my BMW oil change. Quick, professional service, and Charlie was an excellent service advisor—friendly, knowledgeable, and efficient. I'll definitely be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Dave! I am thrilled to hear you had a great experience at Checkered Flag BMW for your oil change. It's wonderful to know that Charlie provided you with friendly and efficient service. We look forward to welcoming you back soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Service writer fixed what I had messed up when I
Service writer fixed what I had messed up when I scheduled service online. No easy task. Kudos to him
Service writer fixed what I had messed up when I
Service writer fixed what I had messed up when I scheduled service online. No easy task. Kudos to him
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Morgan! I'm thrilled to hear that our service writer was able to assist you with your scheduling issue. At Checkered Flag BMW, we strive to provide exceptional service, and it's great to know that you had a positive experience. We appreciate your feedback and hope to see you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
The service I received was top notch.
The service I received was top notch. Thank you to my service advisor, Charlie, and to the techs that completed the work. I appreciated the communication and timeliness of the service.
The service I received was top notch.
The service I received was top notch. Thank you to my service advisor, Charlie, and to the techs that completed the work. I appreciated the communication and timeliness of the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Corey! I am thrilled to hear that you had a top-notch experience at Checkered Flag BMW. Charlie and our team work hard to provide great communication and timely service. I appreciate your recognition, and we look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Amazing customer service.
Amazing customer service. Always working diligently to resolve the issue. Very attentive and responsive to my questions. Thank you very much
Amazing customer service.
Amazing customer service. Always working diligently to resolve the issue. Very attentive and responsive to my questions. Thank you very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Jerry! We're glad to hear that you had an amazing experience with Checkered Flag BMW and found our team attentive and responsive. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
The service rep, Endya, was very helpful.
The service rep, Endya, was very helpful. I brought my car in for an oil change and had other concerns. She listened to my concerns and made sure they were addressed. I thought I was going to have to wait another day for an ordered part to be installed, but it was taken care of by the end of the day.
The service rep, Endya, was very helpful.
The service rep, Endya, was very helpful. I brought my car in for an oil change and had other concerns. She listened to my concerns and made sure they were addressed. I thought I was going to have to wait another day for an ordered part to be installed, but it was taken care of by the end of the day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Gail! We truly appreciate your kind words about Endya and are thrilled to hear that she was able to assist you with your oil change and address your concerns promptly. At Checkered Flag BMW, we strive to provide exceptional service and ensure our customers leave satisfied. We look forward to seeing you again for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Loaner car, quick diagnosis and return call, working with
Loaner car, quick diagnosis and return call, working with me in my unique situation.
Loaner car, quick diagnosis and return call, working with
Loaner car, quick diagnosis and return call, working with me in my unique situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Howard! I'm glad to hear you had a positive experience with the loaner car and appreciated our quick diagnosis and communication. At Checkered Flag BMW, we strive to work with our customers' unique situations to provide the best service possible. If you need anything further, feel free to reach out. We look forward to assisting you again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Nick L.
Nick L. In the sales department really went above and beyond with updates on our ordering process and amazing delivery of our new BMW M3. He even followed up a week after the purchase to ask about the car and if we needed any assistance with software settings. He is very knowledgeable of all of the software setting options and provided us with settings that make our BMW fun!!!
Nick L.
Nick L. In the sales department really went above and beyond with updates on our ordering process and amazing delivery of our new BMW M3. He even followed up a week after the purchase to ask about the car and if we needed any assistance with software settings. He is very knowledgeable of all of the software setting options and provided us with settings that make our BMW fun!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your positive experience with Checkered Flag BMW, Mario! I am thrilled to hear that our sales team member went above and beyond to keep you updated and ensure a smooth delivery of your new BMW M3. It's great to know that you found his expertise helpful in making your driving experience even more enjoyable. We appreciate your feedback and look forward to assisting you again in the future! Enjoy your new car! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210