Reviews
My annual service visit was completed in a timely
My annual service visit was completed in a timely fashion, my Service Advisor, Charlie was both knowledgeable and thorough, and everything was completed as expected.
My annual service visit was completed in a timely
My annual service visit was completed in a timely fashion, my Service Advisor, Charlie was both knowledgeable and thorough, and everything was completed as expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Douglas! I'm thrilled to hear that your annual service visit at Checkered Flag BMW was completed in a timely manner and that Charlie provided you with knowledgeable and thorough service. We appreciate your feedback and look forward to seeing you again for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Appointment was done quickly.
Appointment was done quickly. Service provider was awesome and friendly- explained everything in detail, waiting area is comfortable and smelled wonderful (I would love to know what scent service you use)
Appointment was done quickly.
Appointment was done quickly. Service provider was awesome and friendly- explained everything in detail, waiting area is comfortable and smelled wonderful (I would love to know what scent service you use)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Sarah! I’m thrilled to hear that your appointment was completed quickly and that our service provider made such a positive impression on you. We take pride in creating a comfortable environment at Checkered Flag BMW, and I’m glad you enjoyed it. As for the scent in our waiting area, I’d be happy to share that with you—feel free to reach out to me directly! We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Tim, the service specialist, was very pleasant and
Tim, the service specialist, was very pleasant and demonstrated excellent customer service skills. He immediately understood what maintenance my vehicle needed and clearly explained what could be postponed based on how little I drive. Honesty is extremely important to me, and Tim was completely transparent throughout the process. I felt confident that all work was completed properly and that my vehicle was in good hands.
Tim, the service specialist, was very pleasant and
Tim, the service specialist, was very pleasant and demonstrated excellent customer service skills. He immediately understood what maintenance my vehicle needed and clearly explained what could be postponed based on how little I drive. Honesty is extremely important to me, and Tim was completely transparent throughout the process. I felt confident that all work was completed properly and that my vehicle was in good hands.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Anzella! I'm thrilled to hear about your positive experience with Tim at Checkered Flag BMW. His commitment to honesty and transparency is truly commendable, and I'm glad he could provide the excellent service you deserve. I appreciate your trust in us, and we look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
It was a great experience.
It was a great experience. They took care of my tire claim and made it very easy and pleasant experience.
It was a great experience.
It was a great experience. They took care of my tire claim and made it very easy and pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback! I am glad to hear you had a great experience with Checkered Flag BMW and that we were able to assist you with your tire claim smoothly. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Quick and easy service and service rep kept informed on
Quick and easy service and service rep kept informed on the status of my vehicle
Quick and easy service and service rep kept informed on
Quick and easy service and service rep kept informed on the status of my vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! I'm glad to hear that you experienced quick and easy service at Checkered Flag BMW and that our team kept you informed about your vehicle's status. We appreciate your support and look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Charlie Bacs was a great service advisor.
Charlie Bacs was a great service advisor. The service advisor is the interface with the customer and is the defacto Checkered Flag to the customer. Long time customer and Charlie is tops.
Charlie Bacs was a great service advisor.
Charlie Bacs was a great service advisor. The service advisor is the interface with the customer and is the defacto Checkered Flag to the customer. Long time customer and Charlie is tops.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Stephen! I'm thrilled to hear that you had a great experience with our service advisor. At Checkered Flag BMW, we strive to provide top-notch service, and it's wonderful to know that Charlie made such a positive impact during your visit. I appreciate your loyalty and we look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great customer service, very understanding and I'll be
Great customer service, very understanding and I'll be taking my other car for an oil service package.
Great customer service, very understanding and I'll be
Great customer service, very understanding and I'll be taking my other car for an oil service package.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Cirilo! I appreciate your kind words about the great customer service you received at Checkered Flag BMW. I'm glad to hear that you found our team understanding, and we look forward to assisting you with your other car's oil service package. See you soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
My salesman, Sebastian, was very sweet, kind, patient,
My salesman, Sebastian, was very sweet, kind, patient, and attentive. He made a difficult process go smoothly.
My salesman, Sebastian, was very sweet, kind, patient,
My salesman, Sebastian, was very sweet, kind, patient, and attentive. He made a difficult process go smoothly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jennifer! I truly appreciate your kind words about Sebastian, and I am thrilled to hear that he made your experience at Checkered Flag BMW a positive one. Our team is dedicated to providing excellent service, and it's wonderful to know that you felt supported throughout the process. We look forward to welcoming you back in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
The staff was very friendly and professional during my
The staff was very friendly and professional during my process of getting my car repaired. Impressed the honesty and straightforward answers to all my questions. I also enjoyed the text interaction that I had going with my service advisor. The process is very simple yet affected.
The staff was very friendly and professional during my
The staff was very friendly and professional during my process of getting my car repaired. Impressed the honesty and straightforward answers to all my questions. I also enjoyed the text interaction that I had going with my service advisor. The process is very simple yet affected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review, Hisham! I'm thrilled to hear that you found our staff at Checkered Flag BMW to be friendly and professional during your car repair process. It's great to know that our honest communication and text interaction with your service advisor made the experience enjoyable. I appreciate your feedback and we look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Endya in the service department is AWESOME!
Endya in the service department is AWESOME! She answered all my questions, but she has Empathy. She understood my frustration and was very accommodating. Kudos to her!
Endya in the service department is AWESOME!
Endya in the service department is AWESOME! She answered all my questions, but she has Empathy. She understood my frustration and was very accommodating. Kudos to her!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Brian! I'm thrilled to hear that Endya in our service department provided you with such fantastic support and empathy. At Checkered Flag BMW, we pride ourselves on exceptional customer service, and it's great to know that Endya made your experience a positive one. We appreciate your kind words and hope to see you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210