Reviews
BMW of Tucson
Great communication and experience throughout service repair process. Ryan, my service advisor was awesome!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Jovanna
They sold me a lemon and now can't even provide a courtesy vehicle because I'm out of state while my new, 1 month old lemon gets looked at and hopefully fixed.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jovanna, we regret to hear that you are displeased with your recent experience with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2167 -- we hope to hear from you soon. Take care!
The transaction was very smooth.
The transaction was very smooth. Ernie was very helpful. The website for tracking the building of the 430i X Drive didn't work, but all else was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Goldie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Every service writer has explained in detail the service
Every service writer has explained in detail the service required and the reason for it. My car remains in perfect condition as a result. BMWs can be pricey to maintain but that is part of the ownership responsibility, it’s better to trust your car to experts or it can be even more costly to correct mistakes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great experience and communication throughout my service
Great experience and communication throughout my service repairs. Ryan and the BMW service staff were awesome!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Honest service department.
Honest service department. Although I was initially shocked at the work that was needed, Ryan was my service writer and explained everything to my satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service at BMW dealership
Tyson was very helpful and fit me in to have my battery changed. Very kind person.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Our 2nd visit.
Our 2nd visit. Both excellent experience and great friendly staff.Love that my car comes back washed and vacuumed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Tucson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Kampy
The service staff is consistently polite, transparent and helpful. While we have had limited number of service visits each one has been of the same high quality. It is clear that the organizational standard of service is very high.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dale, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Easy process and great service provided by my sales
Easy process and great service provided by my sales person, Ernie. Very attentive and great follow up to ensure I had a good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Brian, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!