BMW of Tucson

Very responsive and competent. Very good communication during the week long process.

I had a recall performed at this dealership. Tyson was my rep very informative and curious also like they show my video of a couple items wrong with my car and needed to get fixed.

Lease process was not honest and I was not happy how the terms were changed after the lease was done.

ALWAYS GREAT CUSTOMER SERVICE! I think when one brings a vehicle for service with issues -one is very anxious as to the issues - the SERVICE STAFF is always thoughtful and knowledgeable with the customers need as the priority. I can say without a doubt as the customer- I always leave knowing all my concerns were handled and once again- I have a fine working BMW.

Great customer service. BMW Tucson is great at taking care of their customers. I?ve purchased two cars in the last year and will continue to buy my cars there.

I've never owned a BMW previously. I recently needed my 2022 X5 hybrid to be serviced for the first time. The 12V battery appeared to completely discharge, leaving me stranded in a neighborhood cul-de-sac at 8 a.m. on a Saturday morning (New Year's eve day). I called the service department, left a message, and within 3 minutes I received a return call from Barb, the service manager, who immediately arranged for my vehicle to be towed by Bronco Towing, the dealership's roadside assistance partner. Bronco contacted me two minutes later to confirm arrangements. Thirty minutes later, my vehicle was on its way to the dealership and by mid-afternoon on Monday, my vehicle was fixed and ready for pick-up at no charge. To be candid, I was shocked by the efficiency and professionalism during the holiday weekend--it was on par with the Mayo Clinic, one of the best healthcare providers in the US!

The gal that helped me was AWESOME!!! She got me in and got me out in a timely manner, was pleasant and professional. 1/3 BMW X3 Susan Cavender

Great service. Ryan Lange was attentive and answered my questions. Solved a couple issues I had not been able to navigate. Very comfortable waiting area.

My car informed me that I needed to have a brake fluid. I was sceptical, but decided to schedule it as the warranty was to expire, and I was leaving for a long trip. Jayme Larson assisted me with this process, and she was friendly and professional in spite of being very busy after Christmas. The brakes obviously needed this service as the performance improved by 500%. Don't ignore service warnings.

The staff was very helpful. The one member that stood out from the group was Barbara the Service Mgr. Her leadership reflected how her team engaged me, then she took it one step further to make sure I all my questions where answered. Thank you service team of Tucson for great service. 😊