Autos of Dallas

Repeat buyer at Autos of Dallas. Another quick, enjoyable purchase experience, working with Graham Flinn and Kevin in finance. It was a challenge deciding which car, they had so many. Thanks!

For the first time I purchased my car all by myself! I was lucky enough to work with Bob Tauber to do so. He was extremely honest with me throughout the entire process and shared his knowledge about financing to help me make the best decision for my situation. As a first time buyer, he was very encouraging and reassuring about taking this step in my adulthood. This was somewhat of an emergency so I couldn't provide a large down payment and Kevin in financing was able to get the job done with what I had. Autos of Dallas tells it like it is which I appreciate. The buying process was so quick and easy and I absolutely love my car. They are even replacing the windshield for me after I didn't notice tiny cracks until the day I went to purchase. I couldn't be happier with my experience. Thank you Bob & Kevin! (:

Thanks to our Salesman Willie Hayes, I was approved over the phone Wednesday evening. Me and my fiancé flew In Thursday, did our inspection and test drive, and was on the Highway in about an hour. Mr. Willie Hayes gave Great Customer Service… Make sure you ask for him……..::: RQQ !

Bob T was fantastic. Enter all our questions and made the buying process, super simple and easy. Car was exactly as described online.

I have had the pleasure of buying a car twice at Autos of Dallas from BOB. I am extremely loyal to great customer service and typically dont repeat a bad experience. Bob is no nonsense and lays everything out and listenes to my parameters. This dealership has a vast inventory which gave me numerous options to fit my requirements. It is can be challenging buying a car however my expenses with Bob and Autos of Dallas was efficient and painless without all the back and forth. I would highly recommend exploring this dealership and specifically Bob when you are in the market for a new car.

UPDATE 2/10/2023 Gus the service manager called and apologized for how long ;75+ days, my newly purchased MB CLA 250 has been in service without providing me updates. Bottom line he said the car is a lemon and despite selling me on the fact the car only needed a sensor, he said the car can not be fixed. Gus said he would talk with management to potentially return my money or produce another car of equal value to replace the car I had for 7 days. I asked Gus to have management call me with options anytime after 5pm on 2/10/23. No call yet. I'll post again to update shortly. I am hoping this is a reputable business and will fix this problem they caused by sell an unfit car. 2/7/2023 I purchased a car on Monday November 24th, 2022. Prior to purchasing the vehicle, I test drove it and told the sales person the transmision was hesitating. The sales person told me the car needed a new sensor and that when it arrived I would bring the car back in for service. The car broke down within a week (still under warrenty). I was first told the car needed a new transmision and then a new engine. Now more than two months have gone by and I have called the service department trying to receive an update. No call back, no update, no car. Thankfully, they gave me a loaner but no other communication. I have nothing bad to say abut this compant accept the service department is very unprofessional because they do not return phone calls. My car has been with the service department for 70-days. Please call me with an updated ETA. Thank you.

AVOID THIS DEALERSHIP AT ALL COSTS!!!! DEALER FROM xxxx. First the salesman promised 3 key features that he said were included when I purchased the vehicle that were not actually on the vehicle when it was delivered to my home in Austin. I was completely mislead, and they refused to do anything to make it right. The sunroof also doesn't function correctly which they did not disclose. Second, at the end of the buying process, dealer put in a surprise 1,500 dollar fee, not included on any of the advertised sales prices, disguised as something called a "luxury advantage package", which provided nothing of value and I was not allowed to opt out of it. Finally, the dealer has still not sent me the registration, permanent license plates OR the title to the car, despite me providing all the necessary paperwork over a month ago, and with my temp plates about to expire. It is astonishing that a deal could be this dishonest. I filed an official complaint with the TX DOT and they are currently investigating them.

Bob was super courteous, knowledgeable and a complete professional. He made my car buying experience enjoyable and best of all quick! I can’t say enough good things about my experience with Bob and Autos of Dallas. I will be back!

I did not purchase the car because of poor customer service. Additionally they say they offer home delivery but they do not. They also tell you the price does not include $1498 for location services and key replacement - that are obsolete with our phones.

Confirmed availability of two vehicles, both through Cars.com and over the phone. The phone call was 20 minutes before arriving at the dealership, which is 5 hours from our home. We arrived, and Pita our salesperson whom we had just spoken with, had left for lunch. We were then informed that both vehicles were sold. Again, this news coming 20 minutes after availability was confirmed. This was an obvious case of bait and switch & and a total waste of an entire day. Highly unprofessional, totally unethical, and borderline criminal. Don't waste your time a this dealership!!