Reviews
Had excellent services, we are very pleased from
Had excellent services, we are very pleased from scheduling, the staffs are very family oriented, they greet us and the technicians and representatives are very knowledgeable. The car feels like new! Thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers, and it’s always nice to know when we succeed.
My buying experience was painless.
My buying experience was painless. Virginia Poole, my sales contact was great. Very professional, very pleasant and not pushy. Peter in the finance department was great also. Very efficient, and very convincing. I bought everything he was selling.?
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rodney, thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle.
Great service department, on time and knowledgeable
Great service department, on time and knowledgeable service got me in even though my appointment was for another day. Explained what was done and what needed to be done in the future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mary, here at Lexus of Melbourne, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!
On time with my appointment and called to say what else
On time with my appointment and called to say what else needed to be done. The car was a ready in the time frame the service dept. suggested.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this!
Do your homework before you arrive.
Do your homework before you arrive. Check YouTube or other sources for purchasing a vehicle. Do NOT trust the salespeople here. Make sure you're not paying for Nitro in tires, battery acid fee, tire fee, electronic filing fee along with Doc. fee., advertising fee. They will ask you "how much do you want to spend monthly" then extend the life of the loan but you will pay alot more. Check around, try other Lexus dealers, ie: Ft Pierce, Winter Park, Orlando, get quotes, Again be careful and read, read, read before signing anything here. NOT A GOOD EXPERIENCE HERE.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Easy in, comfortable while there, and I visited Virginia
Easy in, comfortable while there, and I visited Virginia Poole who sold us our car. She is great! Explained all the extra features and how to use them. Great dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ronnie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Bought a car from Virginia a while ago and she was
Bought a car from Virginia a while ago and she was amazing!!!! Super sweet and knows her stuff!!! To this date she is super helpful with any questions and maintenance, I would highly recommend buying from her!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
I want to take a moment to share how awesome I feel
I want to take a moment to share how awesome I feel Virginia Poole is! No matter the reason as to why I am in this office/dealership, I am treated by her so warmly & professional! I?ve bought cars from her & I?ve asked guidance from her on car related questions! It?s always a great experience! Virginia is knowledgeable & honest?& that means a great deal to me! When you feel you are appreciated & important, it makes one feel that you are glad to be apart of this dealership! Thank you for having salespeople like Virginia Poole in your Lexus dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne, we strive to provide a comfortable environment and a relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Keith Croft He is courteous, friendly and very
Keith Croft He is courteous, friendly and very knowledgeable. He made the new car experience so much easier and as pleasant an experience as I?ve ever had!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne, and positive feedback means the world to our staff, particularly the team member who personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Had a very pleasant experience, Kyle was very
Had a very pleasant experience, Kyle was very knowledgeable in his assessment of what the car required. The loaner car was ver helpful. Thank you so much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi George, we are pleased to hear of your experience with us here at Lexus of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.