Reviews
Great experience and they delivered as stated.
Great experience and they delivered as stated. I received great service and they sold me a great car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Wonderful experience with Julia.
Wonderful experience with Julia. She took the time to go over any car features. I appreciate her patience and knowlege of the car I brought. Would recommend Lexus of Melbourne.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Yvette, we are pleased to hear of your experience with us here at Lexus of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
In spite of having an appointment at 10:30am, I arrived
In spite of having an appointment at 10:30am, I arrived at 10:45 and did not receive text and email of a diagnosis until after 2pm and left the dealership about 2:45. The time it took to provide a diagnosis was extremely too long. The service advisor did not go over the items on the diagnostic as I?m used to. It initially took three phone calls to finally get an appointment after leaving messages. Additionally, the service advisor was instructed to have the wind shield fluid refilled. I picked up my vehicle, left Lexus, then realized the fluid was still not refilled. I returned immediately, informed the service advisor and he took the car to have the fluid filled. He returned the car and informed me the line needed replacing. The car was left for service for four days, I will now need to return to Lexus for another service appointments sooner than planned. Too many inconvenience!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Ms. Burnett, for providing your feedback, it is valued and especially important to us. We appreciate your taking the time to speak with your Service Advisor, Mr. Kyle Dermody, who addressed your comments in reference to your 2009 IS350 Lexus. We look forward to providing you with resolution at your scheduled appointment next week and please accept our apologies for any inconvenience. Best regards, R. H. Webb Guest Relations Lexus of Melbourne
Always a pleasure doing business with Melvin and Alex.
Always a pleasure doing business with Melvin and Alex. Please provide a review of at least 25 words Please provide a review of at least 25 words Please provide a review of at least 25 words
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Family friendly environment, great service (above and
Family friendly environment, great service (above and beyond!) The service manager, staff, and the technician always explain if there is any issue with the car. Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Great service.
Great service. Quick response pickup delivery was great, serive advisor was informative regarding the needs of the vehicle. Car was cleaned upon the return of the vehicle with no additional charges.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.
The services was timely and done with great care and
The services was timely and done with great care and accommodation to me to be at a meeting while my car was being serviced. I have been with Lexus of Melbourne since 2009.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Maria, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Michael Green was fantastic to work with in purchasing
Michael Green was fantastic to work with in purchasing our vehicle. Jaime has always been a wonderful advocate for the customer at your dealership. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Millard, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Kyle, at Lexus was very professional and went out of the
Kyle, at Lexus was very professional and went out of the way to make it a great experience for me! The servicing of my car was par excellence.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kavita, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Third car I bought at that dealership.
Third car I bought at that dealership. Excellent experience every time. Not much to say except that. It is rather silly to require that a review have at least 25 words.
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- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!