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Lexus of Melbourne

(3,022 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,022 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Mandy was highly professional, and well versed on all...

Mandy was highly professional, and well versed on all specifics of the car I was interested in purchasing. It was a pleasure doing business with her and highly recommend you request her when visiting Lexus of Melbourne!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Efreda, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Lexus of Melbourne to have earned it.

Thank you so much

Thank you so much for making me feel like family and it was so nice to buy my 2011 Ford truck from you and it only took a hour in and out everyone was great there your the best if I hear of anyone looking to buy a car or truck I'll be more than happy to send them to you thank you so much and may God keep blessing you. Wayne Franklin Daski

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new truck! Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out to us if there's anything more we can do!

This was the best car buying experience yet!They...

This was the best car buying experience yet! They listened to my needs and exceeded my expectations, I would highly recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

This was bar far THE best experience I’ve had. Thank you...

This was bar far THE best experience I’ve had. Thank you all! Totally seamless transaction and I got an amazing deal. Thank you TR!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Shannon, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know! We hope you have a great day.

Excellent service. Tom is wonderful. He goes out of his...

Excellent service. Tom is wonderful. He goes out of his way to help his customers. Also gives good advise. Trust him. Thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Melbourne. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

Thanks Rob LaMarr

We have purchased 3 vehicles from Rob LaMarr at Lexus of Melbourne. Rob is a great guy and is always very knowledgeable and professional. He has great attention to detail. Rob is always available to answer our questions and reaches out to us to make sure we’re doing well with our vehicle chooses. I’m sure we will see Rob the next time we are in the market for a new car. Thanks Roger & Jean

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your positive comments about Lexus of Melbourne! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out. Take care.

I had a great experience. Tom was very helpful and...

I had a great experience. Tom was very helpful and enjoyable to work with. Kevin Price also did a great job. The car was nice and clean on delivery. Thank the detail crew!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there, thank you for your kind words and this wonderful review! Please reach out to us if there is anything else we can do for you. We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne

Best car buying experience!

Awesome customer service from Tom and Shaun! We highly recommend this dealership to anyone looking to be treated fairly and with respect. Thanks again guys!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Beth, we appreciate your positive review about your recent experience with us. We look forward to your next visit! We hope you have a great day.

Buying a new Lexus

See Tom Hakimi for an informative and pleasant buying experience. This is the second new Lexus I have purchased with Tom, the third with this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything we can do for you. We hope you have a great day.

Exceptional all the way!

Shaun Bozorg introduced me to a 2015 ES 350, in mint condition, with low miles, on line. While test driving the car the following day, my trade-in was evaluated. I was given more for my trade than expected and they even lowered the price on the Lexus. To make things even better I was offered and purchased an extended 60 month/60,000 mile warranty. This was like buying a new car. I showed up around 9:00 AM and was out before 11:00. Everything was done in less than 2 hours, I still can't believe it. I now own one of the best cars on the market and saved thousands.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

William, thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. Please reach out to us if there is anything else we can do for you. We hope you have a great day.