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Lexus of Melbourne

(3,022 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,022 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Lexus of Melbourne was the quickest I've ever done this....

Lexus of Melbourne was the quickest I've ever done this. In less than 2 hours I was out the door in a Lexus ES-350. Shaun Bozorg or Bob McGivney will answer every question, and you can trust them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Toyo, thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Lexus of Melbourne!

It was surprisingly pleasant

From past experiences, I expected the worst, but hoped fro the best. I was fortunate that the latter was the case. Tom Hakimi was professional, personal, knowledgeable and I was extremely pleased with his performance as the salesman for Lexus of Melbourne in Viera. If I have the good fortune to get another vehicle I hope my experience is as pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This was one the the easiest car buying experiences. A...

This was one the the easiest car buying experiences. A huge thank you to Don Coppola as he knew I had been looking for this specific car. Bob got the deal done right away and finance with Nicole was a breeze. Thank you so much, my son is so happy with his new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I purchased my first Lexus from Mandy at Lexus of...

I purchased my first Lexus from Mandy at Lexus of Melbourne. She made the entire car buying experience as smooth and enjoyable as can be from start to finish. I highly recommend working with her as she was extremely thorough, honest and incredibly kind throughout the whole process. Kevin in the business office was also such a pleasure to work with. Never felt rushed or pressured at any point. Car buying can seem like a tedious process but Mandy and the folks at Lexus of Melbourne made it a breeze.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Couldn't Be More Pleased

This is my 2nd vehicle purchase from Lexus of Melbourne. After years of hating the haggling and anxiety of purchasing my older cars at other dealerships, I have to say I'd I wouldn't go anywhere else now. No pressure, no games, no anxiety! Just helpful salesmen that I trust to work with me finding a deal that I'm comfortable with. Kudos to Lexus of Melbourne. You should be the model for all car dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

Excellent service

Had a wonderful experience negotiating a deal with Bob at Lexus of Melbourne. Worked with to satisfy my needs and get me the deal I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very good dealership! Shawn and Mandy were very friendly...

Very good dealership! Shawn and Mandy were very friendly and helpful. Have worked with Shawn on many vehicles. Appreciated the extra time they put in to get it completed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Janie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Satisfaction Remembered

Wonderful experience. Lexus brand sells itself, and Shaun, Michael and Nicole made everything so quick and easy. Everyone was so personable. Will definitely recommend Lexus of Melbourne.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rob is always nice to us!

Thank you very much, Rob! I love my new car! Easy to work with him and the great location for us.We will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ruston, thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. We hope to be of service to you again in the future! Best wishes, Lexus of Melbourne

Excellent New Car Purchase Experience

Rob LaMarr was thorough in his explanations, Fair to deal with and open in all respects. He was a pleasure to deal with and I highly recommend working with Rob on any new car purchase. He was patient in his explanations, helped set the new car up before departure and explained all the new car features in an easy to understand fashion. I have purchased many cars over the years and this was one of the easiest and fairest in all respects. I an pleased with my decision to purchase locally rather than travel to Orlando or Miami. I love the car and look forward to any future car purchases from Rob and Lexus of Melbourne. Shaun Bozorg set up the purchase and Rob took care of all the details and negotiations. Kevin Page was thorough and helpful in all of the administrative details of closing the purchase. All personnel that I dealt with were friendly and easy to talk to. I thoroughly enjoyed this experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Gary, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.