Reviews
Lexus of Melbourne is a top-notch dealership. The...
Lexus of Melbourne is a top-notch dealership. The facilities are clean and well-maintained. During the challenging times of COVID-19, Lexus of Melbourne still delivered a pleasant customer service experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent
We were treated very well. Everything went very smooth. I love that Rob was particular making sure our new car was perfect. Thank you Rob! You did a wonderful job! Linda and Rich
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Virginia is a pleasure to work with and quick to return...
Virginia is a pleasure to work with and quick to return calls and respond to questions. I highly recommend her for a professionals sales experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Sue, thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this!
New Lexus purchase
This was my second Lexus purchase, and the fact is there’s just not a high enough scale on which to rate Lexus of Melbourne customer service. Friendly, helpful, cooperative and available...and so much more. It was a pleasure to deal with Rob LaMarr and Nicole DeVos. They are so professional that there’s never a snag or a question that can’t be answered. Looking forward to years of happy Lexus ownership...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, congratulations on your new Lexus! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Alex was very helpful and honest through the whole...
Alex was very helpful and honest through the whole process. He had a great personality and was easy to work with. We appreciated his honesty and knowledge Akon with getting us into a great car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Lexus of Melbourne
I knew what I wanted and I knew what I wanted to pay. There was no problem dealing with my sales person or anyone else. The process was a No Pressure sales experience. Thank you to Lexus of Melbourne for taking the anxiety out of purchasing a new car. Honestly a very pleasant experience and I love my Lexus even more!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to read such a great review about Lexus of Melbourne! If you have any further questions, please give us a call.
Mandy is the best. This is our 3rd Lexus purchase with...
Mandy is the best. This is our 3rd Lexus purchase with Lexus of Melbourne. It was by far our best experience yet. Not only did Mandy get us where we needed to be in our budget but she was also extremely knowledgeable and helpful. We look forward to visiting Mandy during our services and doing more business with her in the future. Thanks Mandy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!
Mandy rocks!!!She is extremely knowledgeable on the...
Mandy rocks!!! She is extremely knowledgeable on the vehicles. If you are interested in getting a Lexus then you must see her and she will help you to get a dream vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear of your experience with us here at Lexus of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know Mandy was so knowledgeable! We hope to see you again in the future and make your next visit even greater than the last! Take care!
Best service department ever. Reuben is excellent. I...
Best service department ever. Reuben is excellent. I appreciate the way he assists me in making sure my car is in perfect working order. I have a great deal of confidence in his abilities.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We are happy to pass along your kind words to Ruben. We value your business, and look forward to your next visit! Take care!
Even during a pandemic, Rob could not have made my new...
Even during a pandemic, Rob could not have made my new vehicle purchase more seamless! Quickest car purchase I’ve ever made! And, Rob continues to provide great service with all my questions about any new gadgets in my new ride!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Anne, we're thrilled to hear about your wonderful experience with us. Here at Lexus of Melbourne we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!