Reviews
Excellent, Knowledgeable, Friendly Service
The dealership was emasculate in cleanliness. Everyone was friendly and helpful. Mandy was friendly, professional, patient and knowledgeable. Mandy went out of her way to answer our many questions. This was our first time at Lexus. We look forward to visiting with Mandy every three years. Mandy is an asset to the Lexus company.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Mike Green did an outstanding job. After getting is a no...
Mike Green did an outstanding job. After getting is a no hassle price. He made a special effort to show us hidden features of our RX350
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, we are pleased to hear of your experience with us here at Lexus of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!
It was very good
Bob Lamar was great and I appreciated doing business with him. This is the 3rd one that I have gotten from Rob. It was great to see him again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Very helpful I’m satisfied
I was visiting FL and up for my 30000 miles check up, called early before my trip back, they accommodated me without appointment. Every one was so helpful, specially Jaimie. Thanks you very much 👍👍👍👍👍
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are pleased to hear of your experience with us here at Lexus of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We are always more than happy to assist you if anything else comes up. Take care!
Every one at the dealership was extremely helpful and polite
Keith , of sales went out of his way to see that my wife and myself had enough vehicles and the time to make a decision on a great vehicle. Keith then went and proceeded to obtain a price that we consider good. All in all, a very pleasant transaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're so glad that we were able to go above and beyond your expectations. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Good experience. Excellent follow through after the...
Good experience. Excellent follow through after the purchase. I guess I fall into the category of “customer for life” at Lexus of Melbourne since this is my/our 4th Lexus. Rob Lamar is my go to sales representative
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thomas, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Mandy Patterson and the team at Lexus made My husband and...
Mandy Patterson and the team at Lexus made My husband and I feel like VIPs. Thank you for such a great experience! We will be back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne
Made the switch.
After 8 Cadillacs Robert LaMarr and Nicole DeVos made the switch to Lexus painless and enjoyable. We really appreciated Robert's no pressure sales method. We love the beauty of our 2020 LS 500 Inspiration series. The whole buying experience was so pleasurable my wife is going to look hard at an ES 350 when her Chevrolet lease expires later this year.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for letting us know how we did. We're so pleased to hear that you had such a great car shopping experience with Robert and Nicole. If you need anything else, we're always happy to assist. Congratulations on your new LS 500!
We had a wonderful experience with Mandy from Melbourne...
We had a wonderful experience with Mandy from Melbourne Lexus from start to finish. We had our two young children with us and Mandy and her colleagues did a great job getting us out of the dealership with our beautiful new car as fast as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for letting us know how we did. We're so pleased to hear that you had such a great car shopping experience with Mandy. If you need anything else, we're always happy to assist. Congratulations on your new car!
Very impressive dealership. We were very fortunate to...
Very impressive dealership. We were very fortunate to work with Robert LaMarr who was a pleasure to deal with including his attention to details of the sale. He was very knowledgeable about the features of our new car. Nicole made the financial end of the process less stressful with her friendly and efficient attitude.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!