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Lexus of Melbourne

(3,022 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,022 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Quality & Customer Service - The perfect score!

This is our second Lexus from Lexus of Melbourne and both times we had Rob LaMarr as our consultant. I can not express how smoothly this entire process went. We've been discussing vehicle options with Rob for a while and today we finally decided to move forward. We walked into the dealership at 1:30pm and had to go get our children from school at 2:30pm, by the time we returned to the dealership Rob & the team at Lexus of Melbourne had everything ready to go! (Less than 2hrs for the entire buying process!) This has been another amazing experience at this dealership that continues to exceed my expectations! I have referred many people to Rob and will continue to do so without hesitation! Great Job Lexus of Melbourne team & a personal thank you to Rob LaMarr!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again. Have a great day!

I love my new Lexus GX. Virginia made the experience so...

I love my new Lexus GX. Virginia made the experience so easy. She was very knowledgeable about the technology and options available. We had a test drive, looked at all the models available at the dealership. I never felt pressured to make a decision "today". I would highly recommend Virginia to anyone interested in purchasing a Lexus. Thank you, Donna H

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

Very contented with the Customer Service

We liked working with Bob "Great Customer Service" We are very pleased with our recent purchase, and the awesome customer service we experienced at Lexus of Melbourne. Buying a car is normally not on the top of my list of things to do, but Bob McGivney made the entire experience low stress and easy. Thanks Bob, we appreciate the exceptional customer service and going above and beyond to help. We felt we received a fare price for our old car and for the new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

Great Customer Service

We are very pleased with our recent purchase, and the awesome customer service we experienced at Lexus of Melbourne. Buying a car is my least favorite thing to do, but Bob McGivney made the entire experience low stress and easy. Thanks Bob, we appreciate the exceptional customer service and going above and beyond to help unique situation!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Thank you Keith Croft for my beautiful RC350! Lexus of...

Thank you Keith Croft for my beautiful RC350! Lexus of Melbourne has always been fair with pricing and are very friendly and helpful. Even programming my garage door!! Thank you again so much!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Ami, thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. Have a great day!

He was great.. very helpful and and helpful. I love my...

He was great.. very helpful and and helpful. I love my new lexus I am very happy with my new car.. Melbourne dealership was a great place to buy a car

Rating breakdown (out of 5):
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  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Carol, we're thrilled to hear about your wonderful experience with us. Here at Lexus of Melbourne we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

Keith and Tom were exceptional. True professionals,...

Keith and Tom were exceptional. True professionals, knowledgeable, courteous and informative. Everyone at Lexus of Melbourme was extremely friendly. We have purchased many cars in the past, but this was the best car buying experience we have ever had. Top notch operation. Will return and recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Lexus of Melbourne. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

A Lexus will be my car of choice from this moment on and...

A Lexus will be my car of choice from this moment on and it’s all about the dealership and the people who work here. Specifically Keith Kroft. He is a valued employee and does an exemplary job. Yesterday I purchased a second Lexus from Keith. He went above and beyond the call of duty to complete the sale. My license had to be renewed. Keith took me to the dmv and made sure I was taken care of. Then it was discovered that my eye glasses were back at the dealership and I needed them in order to take the eye exam. Keith went back to get my glasses. I cannot imagine what most others would do in such a situation. In conclusion it is my recommendation that Keith receive an “on the spot “bonus bonus and a promotion. Thank you for making car buying a pleasure. Betty Zajacl

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Here at Lexus of Melbourne, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

We live out of state and we were in an accident and our...

We live out of state and we were in an accident and our car sustained a total loss. We stopped by Lexus Of Melbourne in our rental car. We were not even sure which kind of car we wanted. Frank helped us find the right car and even though we said we were not sure when we were getting our settlement check he said to take the car home - Frank put us at ease about the whole process - we got to use our car for over a week before everything we finished especially with our car being titled and licensed out of state. I cannot day enough about how much Frank and Lexus helps you out. The car is wonderful and you can tell how much the dealership stands behind what good cars they sell. I’d give Frank and Lexus if Melbourne 100 stars If I could !!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this! If you have any further questions, please give us a call. We're always happy to help!

I was extremely satisfied with my dealings with Lexus of...

I was extremely satisfied with my dealings with Lexus of Melbourne. Mandy Patterson was great to work with. She understood my needs and helped me pick out the perfect car. I highly recommend Mandy as a sales person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear about your wonderful experience with us. Here at Lexus of Melbourne we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!