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Lexus of Melbourne

(3,018 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Mike Retz is awesome! He truly goes over and beyond to...

Mike Retz is awesome! He truly goes over and beyond to take care of his clients. Mike turned a unpleasant service that I started with Lexus of Orlando to a very positive one. Not only did he take care of us but but he did it unselfishly. All Lexus of Melbourne employees are awesome!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, we're so glad that we were able to go above and beyond your expectations. If you have any further questions, please don't hesitate to reach out. Take care.

I was greet as soon as I walked in to the show room every...

I was greet as soon as I walked in to the show room every time. I didn’t have to wait too long for a salesman. John Cuestas, a salesperson , was very helpful and patient with me. Over all I had an excellent experienced at Lexus of Melbourne.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Suki, thank you for taking the time to leave a review for us at Lexus of Melbourne. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out. Take care.

Tom and his staff did a wonderful job. Made it very easy,...

Tom and his staff did a wonderful job. Made it very easy, this is the second time we've used Lexus of Melbourne and come back again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello, your wonderful feedback and rating mean a lot to us. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

KEITH CROFT was so awesome and patient .”. He have the...

KEITH CROFT was so awesome and patient .”. He have the patient of the biblical man JOBE”” . God know i was not the easiest customer, i am negotiating shark😀. I tried his patient a couple times but he was smooth and cool .. He took the time to spend with me going over the vehicle showing me things on my phone

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Gerry, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

My go-to for new Lexus! Helpful staff, Rob, and also Mike...

My go-to for new Lexus! Helpful staff, Rob, and also Mike in the service dept. They respond to my needs with a positive attitude and helpful actions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
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Dealer response

Jill, thank you for your great feedback! Our team here at Lexus of Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

This was the first time I actually enjoyed buying a car —...

This was the first time I actually enjoyed buying a car — Mandy and Nicole made it so easy. Love the car, love the dealership. Thank you for such a pleasant experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Very attentive and caring service provided. I enjoyed...

Very attentive and caring service provided. I enjoyed the experience! I did not feel pressured or rushed in any step of the process. Glad to be part of the Lexus family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Professionalism and VIP treatment

I just walked into the showroom 'just looking". I had been to a few dealerships trying to decide what I was going to do for my next leased car. I was lucky to get Michael Greene as my salesperson. He was not pushy , just gave me lots of information and a test drive.. I really liked the Lexus NXF300. It was the best from all the cars I checked out during the week. I went home and looked up the car in Consumer Reports . It was recommended with great reviews. The next day I called Michael for the appt and I gave a deposit and today my new car is in my garage!!!. From the minute I walked in , I was treated like a VIP. It was the best experience I had all week.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words and congratulations on your new car! We're glad you had a great experience with Michael. Please don't hesitate to reach out to us if there's anything more we can do!

Robert- test drive very knowledgeable about RX. Pointed...

Robert- test drive very knowledgeable about RX. Pointed out features and reliability ratings Tom-professional funny friendly. Very thorough and took time to go through all options and car functions. Paperwork went quickly and explained process

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

The Best Car Buying Experience You Can Have

This is the second vehicle I purchased from Lexus of Melbourne. Both times I had the privilege of working with Tom Hakimi. Tom makes the car buying experience easy and positive. He is extremely informative and is willing to work hard to make sure you get the vehicle you want. I also worked with Nicole and she made the paperwork quick and painless. Buying a used vehicle from Lexus of Melbourne gives me the assurance that the vehicle is in the best condition possible and has been sorted out before being sold. I always thought that purchasing a vehicle directly from the dealership was significantly more expensive, however I have gotten very good pricing on both vehicles I purchased. Servicing my vehicle there has been a pleasure. The whole experience of being a Lexus of Melbourne customer is great and I look forward to continued business going forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!