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Lexus of Melbourne

(3,018 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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new car purchase

I have not purchased very many new vehicles during my life time, this was my fifth. We have been looking at new cars for over a year and have visited many dealerships. Our experience at this dealership was up there with the best from the moment we walked in the front door. Our sales person was outstanding in every respect. Highly knowledgeable of the vehicle and high tech equipment and options we were desiring. He guided us in making the right choices regarding the optional equipment and we were grateful for that advice. He was never real pushy like a lot of car sales people are. We both appreciated that!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. Please don't hesitate to reach out if there's anything additional we can do for you.

Dealer response

Thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. Please don't hesitate to reach out if there's anything additional we can do for you.

Great experience!!!

Once again Keith Croft did an excellent job of getting us into a new Lexus. We appreciate his guidance through all the fine points of the new car, etc. Hopefully he will be the one to sell the Lexus we traded in (2017 RX350) as it had less than 10,000 miles on it. It's great that the Lexus facility is near us for service, etc. That was very important to us .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy Keith could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

20 K service for my ES 350

Setting up the appointment, getting the service done on the vehicle, and picking my car up after the service was quick, easy and efficiently handled.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Roger, thank you for commenting on your service experience! We're glad we could be of assistance, and we're always happy to help if there's anything else you need. Safe travels!

We live several hours away from the dealership. They are...

We live several hours away from the dealership. They are very accommodating to help us get the vehicles back and forth for service and etc. We appreciate the people that work at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us for your service needs! We appreciate your loyalty, and look forward to your next visit!

Service and sales associates very friendly and helpful....

Service and sales associates very friendly and helpful. Never disappointed. Any questions are always answered. The entire Lexus team goes out of the way and treat you like family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for your praise and kind comments about our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Excellent salesman! Excellent overall buying experience!...

Excellent salesman! Excellent overall buying experience! I would highly recommend Alex Colon to anyone looking to buy a Lexus. He made it easy and fun.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had a great experience with Alex. Congratulations on your new Lexus! We appreciate your business and hope to see you again soon. Safe travels!

Great service from Rob LaMarr and the entire staff as...

Great service from Rob LaMarr and the entire staff as well. Rob met my needs and even took the change and put into new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

A pleasurable car buying experience!

This was the 3rd vehicle we have purchased from Tom Hakimi and Lexus of Melbourne. The professionalism and honesty of Tom and the dealership are second to none! In addition, Tom takes so much time after the sale to acquaint us with the new vehicle and make sure all the settings are to our liking! The owner, T.R. Page, is a true professional as well. He is always there to express his appreciation. This is the best dealership we have ever experienced! I would highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad you had such a wonderful experience with us. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

Could not be happier. Keith, Edward and Nicole were all...

Could not be happier. Keith, Edward and Nicole were all amazing! They understood my situation and made sure I was taken care of. Love my new Lexus!! Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for your praise and kind comments about our team. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

"Super A"

Alex Colon was my salesman. Ethic, Professionalism, Knowledge, Great attitude...main characteristics of his great job! I'm very happy with the overall experience. Thank you Alex!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything we can do for you. Take care.