Reviews
Ruben is always exceptional in his customer service. I...
Ruben is always exceptional in his customer service. I don’t mind the long drive I have to make because of his professionalism and he listens to his customers.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your response to Ruben's outstanding customer service! We look forward to your next visit! Take care!
Best Salesman
If you are going to buy a Lexus, Bob McGivney is your man. He uses NO pressure on you. He is very knowledgeable and works with you on your purchase. After my purchase, he not only went over the operation of the vehicle, but had me come back to go over all the many new innovations to make driving your new car more enjoyable. Bob is very nice, thorough, and makes sure you are happy with your purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly to Bob. Thank you! We look forward to exceeding your expectations on your next visit.
The dealership others should emulate
I have purchased multiple vehicles from this dealership. Each experience has been exceptional. Rob LaMar in sales (he is my go to salesperson) is exceptional in regards to professionalism and he is never rushed and devotes his full attention to his customer. Nicole DeVos who handled the financial paperwork was an example of professionalism and someone who is well versed in her field. Also would like to thank Jim Crockett who is always accommodating and professional. Nothing but high marks for this dealership and I highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We understand it is a big decision where you purchase your vehicle from, and we are so grateful to have been chosen once again! We're glad to hear Rob delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Love my new lexus
Keith did an outstanding job showing us the different cars and technology. I would recommend this dealership to my friends. Love my new lexus. Just do it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words about your experience dealing with Keith! We try every day to satisfy our customers and it’s always nice to know when we succeed. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I always have a great experience in the Lexus Service...
I always have a great experience in the Lexus Service dept. They keep me informed and updated throughout my visit. Very courteous, friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rich, we're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!
Excellent service experience, Reuben kept my husband...
Excellent service experience, Reuben kept my husband informed throughout the service process, Excellent customer service experience from start to finish! Keep up the good work! Thanks again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mrs Mccoy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Best car buying experience ever
Great experience with online communication from Shaun and super with Mandy demonstrating the car. Juan did a great kid also! The whole experience was 5 plus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Robert, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and smooth communication for all of our guests. We hope we can continue to be of service to you down the road!
New car, new adventures! Not skipping a beat.
I owned my previous vehicle for 16 years and 221,000 miles and it was the only car I've ever had. It was time for a new one. Integrity, trust, professionalism, and honesty are qualities that I seek out in people that I work with and Rob represents all of them. I cannot imagine a more positive car buying experience- Rob was like family. He understood exactly what I was in the market for and recommended a stellar vehicle to get me to my next adventure. Much appreciation. Thank you, Rob.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are so happy to read such a great review about Lexus of Melbourne! We look forward to your next visit. Take care!
Great experience
We stopped into the dealership to get answers to some questions about the audio ,navigation and voice command systems on our 3 month old Lexus .We were met by John Questas (not our salesperson)who spent the necessary time with us to get us up to speed .John also had several suggestions to help our driving experience . In summary , John is an extremely helpful associate who gladly shared his knowledge .......Tom
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, your satisfaction is our top priority. We look forward to your next visit! Take care!
Always a pleasure to deal with Jaime.
We have owned probably every luxury brand in our long lives and never have we had a better service adviser than Jaime Coates! She listens and aims to please, plus her follow thru is excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ron, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
