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Lexus of Melbourne

(3,018 reviews)
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2021 national dealer award
View 12 awards
2021 national dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Melbourne from DealerRater.

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Ruben is always exceptional in his customer service. I...

Ruben is always exceptional in his customer service. I don’t mind the long drive I have to make because of his professionalism and he listens to his customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your response to Ruben's outstanding customer service! We look forward to your next visit! Take care!

Best Salesman

If you are going to buy a Lexus, Bob McGivney is your man. He uses NO pressure on you. He is very knowledgeable and works with you on your purchase. After my purchase, he not only went over the operation of the vehicle, but had me come back to go over all the many new innovations to make driving your new car more enjoyable. Bob is very nice, thorough, and makes sure you are happy with your purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly to Bob. Thank you! We look forward to exceeding your expectations on your next visit.

The dealership others should emulate

I have purchased multiple vehicles from this dealership. Each experience has been exceptional. Rob LaMar in sales (he is my go to salesperson) is exceptional in regards to professionalism and he is never rushed and devotes his full attention to his customer. Nicole DeVos who handled the financial paperwork was an example of professionalism and someone who is well versed in her field. Also would like to thank Jim Crockett who is always accommodating and professional. Nothing but high marks for this dealership and I highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We understand it is a big decision where you purchase your vehicle from, and we are so grateful to have been chosen once again! We're glad to hear Rob delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Love my new lexus

Keith did an outstanding job showing us the different cars and technology. I would recommend this dealership to my friends. Love my new lexus. Just do it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience dealing with Keith! We try every day to satisfy our customers and it’s always nice to know when we succeed. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I always have a great experience in the Lexus Service...

I always have a great experience in the Lexus Service dept. They keep me informed and updated throughout my visit. Very courteous, friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Rich, we're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

Excellent service experience, Reuben kept my husband...

Excellent service experience, Reuben kept my husband informed throughout the service process, Excellent customer service experience from start to finish! Keep up the good work! Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Mrs Mccoy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Best car buying experience ever

Great experience with online communication from Shaun and super with Mandy demonstrating the car. Juan did a great kid also! The whole experience was 5 plus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Robert, we're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and smooth communication for all of our guests. We hope we can continue to be of service to you down the road!

New car, new adventures! Not skipping a beat.

I owned my previous vehicle for 16 years and 221,000 miles and it was the only car I've ever had. It was time for a new one. Integrity, trust, professionalism, and honesty are qualities that I seek out in people that I work with and Rob represents all of them. I cannot imagine a more positive car buying experience- Rob was like family. He understood exactly what I was in the market for and recommended a stellar vehicle to get me to my next adventure. Much appreciation. Thank you, Rob.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we are so happy to read such a great review about Lexus of Melbourne! We look forward to your next visit. Take care!

Great experience

We stopped into the dealership to get answers to some questions about the audio ,navigation and voice command systems on our 3 month old Lexus .We were met by John Questas (not our salesperson)who spent the necessary time with us to get us up to speed .John also had several suggestions to help our driving experience . In summary , John is an extremely helpful associate who gladly shared his knowledge .......Tom

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, your satisfaction is our top priority. We look forward to your next visit! Take care!

Always a pleasure to deal with Jaime.

We have owned probably every luxury brand in our long lives and never have we had a better service adviser than Jaime Coates! She listens and aims to please, plus her follow thru is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Ron, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!