Lexus of Melbourne

I had a wonderful experience leasing a car two years ago with Nicole. A new salesperson, Frank, contacted me about some promotions even though I have 11 months remaining on my lease. Upon realizing that he had overstepped the bounds of this current offer, he misrepresented himself to his manager so when I called to speak to the sales manager, the conversation was not productive.

I would recommend the dealership and Tom to everyone. Never once did we feel like we were being pushed into a decision that we were not ready for. Gave us the time to think everything over before we made any final decisions or signed any documents.

Keith Croft was great to work with. Didn’t waste our time. We knew what we wanted and he provided us with exactly that. Great guy!

When I drop my car off for service it is done in a timely manner. I enjoy working with John Lohne he always takes care of me and goes out of his way to satisfy me.

I had a recall service performed and made an appointment on line. I did not expect the service to take 4 hours, but John Lohne took over and made it happen in less time and got the job done right. Meanwhile, while waiting, I dealt with Frank Lee and test drove several new cars and decided to buy one that day. He was very helpful especially when I decided to change colors the next day. I also had several personable conversations with T. R. Page during that time and my wait for the service just went fast.

I’ve had a great experience from beginning to finish Tom was very helpful made the whole process quick and easy, no surprise. Very upfront and expletive of every step. The next day he called making sure everything is going the way we were expected. We are very happy with everything. Thanks Tom, you rock

Super super friendly Mike in the service department is top notch remembers me and my vehicle. The pick up and loaner service is always special as it saves me time and gives me the opportunity to try latest and greatest

Brought my 2017 RX in for a wash and as usual wandered the showroom. Lease would be up in about 6 months and a casual conversation with Tom Hakimi led to the fact that I did ( or should ) have received notification re a program to buy back three months of the lease. I had not remembered seeing any communication but that is not surprising since I still get communications on vehicles that I got rid of years ago from other dealers and dismiss them as junk mail. One thing led to another and I guess I became the first customer for a 2020 RX. I was double teamed by Tom and John Cuestas and they were great in helping Alice and I work our way to another ( I hope ) great RX. From years I have going to Mayo Clinic in Jacksonville 18 times a year for treatment and wanted the best driving , safest car on the road. I believe thats whyI choose Lexus. Never had a service issue . The normal ,maintenance requirements are are handled in a first class manner by Eliza. Keep up the good work. Customer service is more important that any other factor when I make a purchase. Poor customer service drove me initially from Mercedes to Lexus. There are casual conversations that can help or hurt a business like yours. My brother leased a Lexus a short time after my initial purchase. You know the same name. what you don't know is my sister bought a RX after helping me on one of my Mayo trips. These are the result of the kind of discussions that you never hear of.....

Jaime is awesome a real asset to the company. I have never been treated better at a dealership. She is a dedicated professional. I will be back.

Yesterday was the first scheduled service on my 2019 Lexus NX300h. I was impressed by John's thoroughness and attention to detail regarding my first service. John was able to get my vehicle serviced immediately and efficiently and got me back on the road within 90 minutes. That makes the 130 mile round trip worth while. I am looking forward to being able to utilize their free "pickup and delivery" service when my second service is due in Spring of 2020. Lexus of Melbourne is a very professional dealership that places the customer as their #1 priority. Thank you John!