Reviews
Keith Croft
I have given Keith five stars because of his tireless effort and patience in assisting me to buy my new Lexus. He was personable and professional throughout the entire purchase. They are difficult attributes to find in society today. And, in another showing of his care with his clients he has agreed to have me come back to the dealership to attend to questions that I have. Wow!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly to Keith. Thank you! We look forward to exceeding your expectations on your next visit.
Fantastic and fast
Top notch sales person. Easy to work with. My husband is on his 4th Lexus from other dealerships and this was by far the best experience we have ever had. It was hard to give up my BMW but am thrilled with my new car. Nicole DeVos went above and beyond to help me with my insurance paperwork.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review. We're glad to hear that you found Nicole here at Lexus of Melbourne so helpful in the purchase of your new vehicle. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!
Car Buying Made Easy
We hadn't planned on buying a car that day but went in for a look and fell in love with one. We then expected the hassle of trying to come to an agreement on purchasing the car. John Cuestas made it so easy and I think it took about 15 minutes to come to an agreement and have it approved by the God's that be :-).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We're glad to hear John delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Happy Customer
On our first visit, we were walk-in customers and Tom Hakimi greeted us right away. After we told him what model we were interested in test driving, he gave us a good overview of the option packages which helped narrow our focus. When we told him that we wanted to test drive two other cars before making a decision, he didn’t push but told us to call with any questions. Once we chose the Lexus, Tom made the process easy and straight-forward. All told, one of the most relaxed and pleasant car buying experiences we’ve had. And we are certainly enjoying our new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Lexus of Melbourne, we understand your time is valuable, Tom. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!
Great experience
Another exceptional experience at Lexus of Melbourne. Tom is a great Sales Rep and I recommend him and the dealership for your Lexus needs. Worked with me on my unique needs and demands. Well knowledge and kind demeanor. Really took care of us from start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Matthew, thank you for your positive review. We're glad to hear that you found Tom here at Lexus of Melbourne so helpful in the purchase of your new vehicle. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!
Lexus of Melbourne and Frank Lee
Lexus of Melbourne is the best! Very attentive to what you are looking for in a vehicle, working with you during your search and through to the purchasing process. I am a repeat customer and will be returning the next time I purchase a car. They continue the rope of the line service, even after the sale.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
Best car buying experience!
We have purchased 5 vehicles from Rob LaMarr and we would not go to anyone else. He is honest, knowledgeable and works hard for his customers. We love our new vehicle and appreciate that the whole purchasing process was handled efficiently and with integrity. Thank you Rob and Lexus of Melbourne!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Straight Forward Honest Experience
I am not a fan of buying cars. I never have been. But Rob LaMarr and Lexus Of Melbourne made the process easy. The process was straight forward and honest. We are really pleased with our experience and love Lexus of Melbourne and their superior service. Jeff and Stephanie Johnson Viera
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Lexus of Melbourne!
Best Dealership Ever!!
I love my UX - what a super car!! Thanks to the expert Virginia Poole and Nicole DeVos -they went above and beyond expectations. Steve Lasker has been my service advisor for years since we were both at Pembroke Pines and I can't say enough about how helpful he has been over the years. Thanks again for a wonderful experience and a sharp car!! Pat Smith
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
Service dept
Steven Lasker is a great service manager. He gives 110 % every time I come in. You have a great manager. He makes the customer feel special.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!