Reviews
Mike Retz review
Mikel Retz has been our service advisor since 2015. His knowledge and professionalism is excellent. My wife Nancy and I are always very comfortable dealing with Mike, asking questions and enjoy his friendly demeanor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rick, thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Lexus of Melbourne!
Awesome Service
We had a Wonderful experience purchasing our Lexus RX 350. Mandy was so helpful and went out of her way to provide exceptional service to us. This is our 2nd car that we have purchased from this Lexus dealership and we couldn't be happier with the service that we have received during our 1st Lexus ownership through our service advisor John Lohne. This exceptional service was the reason we purchased another Lexus from this dealership. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Vicki, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
He went the extra mile
Robert Lamar was the best salesman we have ever encountered he went the extra mile as far as the paperwork that he would not of had to have done for us
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
Amazing!
Thank you to everyone at Lexus of Melbourne, especially Virginia Poole, who did an extraordinary job. I appreciate all the staff there.... You all are wonderful! This has been the best experience I have ever had when purchasing a vehicle. Thank you again for going above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome service
From the time that I arrived until the time I left, everything was perfect. I was greeted with a smile and offered refreshments while I waited, not to mention an awesome massage chair in the waiting room. When I went out to pick up my Lexus it was immaculate. I can always count on Elisa to take care of things.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!
AMAZING SERVICE
This dealership is the best one I have visited so far. I came in only to test drive a vehicle, with the slight possibility of buying one, but I was on the fence. I walked in the door of the dealership and was immediately greeted with a smile from the receptionist, who quickly got a salesman to assist us with our search. We worked with Tom Hakimi, and he was AMAZING. He was very knowledgeable and so kind. He took his time with us and had immense amounts of patience with my plentiful amount of questions, comments, and concerns. He let me test drive three vehicles and was simply wonderful the entire time. When it came down to narrowing my options down, he was very informative and was 100% real with our financial situation and expectations. I walked away with a 2015 Lexus NX 200t!! I've never been happier with a vehicle and the process to get there. What an amazing place!!!! Best way to end my Sunday, hands down.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Always Exceptional Service
We are always extremely pleased with the professional, friendly and exceptional service we receive from Mike Retz and Lexus of Melbourne! Mike always works to accommodate our schedule and makes sure everything is done in a timely manner! Thank you Mike for going above and beyond our expectations!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your positive comments about Lexus of Melbourne! If you have any further questions, please give us a call. We're always happy to help!
Friendly and Professional
First time purchase from this dealership. Friendly, courteous and patient employees. Mandy was extremely knowledgeable and answered all questions thoroughly. Shaun was also very helpful and courteous on our second visit. Would recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello there, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Great car buying experience at Lexus of Melbourne
Lexus of Melbourne and staff did a fantastic job in providing me a great experience when purchasing my new Lexus. Our guy Tom Hakimi was professional, friendly, very knowledgeable and a class act!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
Elisa was Great!!
Elisa explained everything to me and was very helpful with my service. I am going to request her again and again. Thank you very much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Maureen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!