Reviews
Professional and efficient
Everyone at Lexus has been pleasant ,professional and friendly . I can depend on my service rep to be direct and honest with me. He is always well informed and communicates well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gigi, thank you for taking the time to leave a review for us at Lexus of Melbourne. We're happy we could meet your expectations. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Love our Lexus!!
Mandy is a professional. She is very knowledgeable about the different models and we were very fortunate to have her to help us select a Lexus that meets our needs. We love the RX350!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
Love ou Lexus
Great sales person received a great deal! Sales person Mandy researched vehicles for us and found the exact match we were looking for with interior and exterior colors
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Service Completed In the Time Promised
I brought my car in for regular scheduled service. Mike Retz, my service agent, always ensures excellent service. The service was completed in less time than estimated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Maintenance
Great service. Needed tire and rim due to run in with pot hole. After inspection decided it was time for a full set of tires and due for 90000 service. Was treated fairly and car was ready the next day. Steve was great to work with and would recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.
Extremely accommodating as usual!
My service agent, John Lohne always make sure that I receive excellent service! I have been a customer of this dealership for over twenty years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Super Dealership - Lexus of Melbourne
When I decided to purchase a new car, I only seriously considered one brand. I had been very happy with the Lexus RX350 that I purchased from Lexus of Melbourne in 2012 and, in particular, I have been very pleased with both the dealership and my service advisor, John Lohne. John is a pleasure to work with and I know that I can trust him. When I purchased a 2019 RX350, I wanted to make sure that I could continue to work with John. He's a great guy and I know my new car is in good hands. Thank you John.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Melbourne! Please don't hesitate to reach out if there's anything additional we can do for you.
Friendly, knowledgeable salesmen & service managers.
Visits to LEXUS of Melbourne is almost like a “social visit”. Facilities are clean & comfortable; a very pleasant place to wait on the service being performed. Thank you for all you do for us clients!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2016 to 2019 RX Update
Excellent customer service. We worked out an equable deal that I am pleased with. Tom Hakimi is a great salesman to work with. This is our third RX450h, we are very pleased customers with this vehicle style. Our first Lexus purchase from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dan, thank you for your positive review. We're glad to hear that you found our team here at Lexus of Melbourne so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
Extremely happy with your professionalism and friendliness
I wanted to give a special thanks to Ruben service advisor as well as Richard (I believe) in the shop. Both were very helpful in my first visit to your dealership. There was also a very nice lady who also helped me when Ruben was busy, I’m sorry I can not remember her name. Thank you all so much for making my first visit enjoyable. By the way we live in Port Orange so the commute was a bit over 130 miles, but well worth my time! Thanks again! 1sgmeyers
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair