Reviews
Lexus Forever!!
This dealership is wonderful!! The entire team is professional, knowledgeable and went out of their way to make me feel comfortable. Bob McGivny, Virgina Pooler and their group went over and above to find me the right car and get it right away. They all made a difficult process seem almost easy! I Even the paperwork part of the day went smoothly and quickly thanks to Nicole. I don't see any reason to look further for any future car needs - staying with Lexus of Melbourne!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Lexus of Melbourne! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Professional,Competent and Caring
The sales personnel I dealt with Bob McGivney, Alex Colon ,and Nicole in finance, were professional, competent and caring. They spent a great amount of time with me, before I purchased my NX 300. They have continued to spend hours making certain I understand the technology. They also offer me tutoring whenever I stop by as well as , a car wash. I live in Ormond Beach and the supportive service of picking up my automobile for services when necessary and leaving a loaner for me to use is invaluable. i owned my previous Lexus a 2002, LX 470 for over 254,000 miles and just turned it over to my son I highly recommend this dealership. As well as a Lexus itself. Henia Zanetti
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Lexus of Melbourne! We can't wait to see you again, have a great day.
Excellent
You always have clean business and excellent service, friendly staff, good location. The service always done on time and the department is easy in easy out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
LOVE MY NEW LEXUS
I have admired the Lexus for a long time. Now thanks to Keith Croft at Lexus of Melbourne I know what a luxurious car it is. Keith was very instrumental in my decision to purchase the car. Keith is personable, very knowledgeable and passionate about the Lexus and dealership. There was no usual sales pressure only encouragement. A class act from hello to "welcome to the Lexus family". Thank you Keith Croft. Barbara Basile
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, we're glad you had such a wonderful experience with Keith; we will be sure to pass along your comments to him! If you have any additional concerns or questions about your new Lexus, we will be more than happy to assist you! Safe travels!
First oil change and question about a rear sensor
John and Carl in service we’re both professional and concerned. The RX 350 was not purchased at Melbourne Lexus. John and Carl are helping us rectify the problem. My wife and I will be loyal customers from now on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
10000 mile service
I was very pleased with the service visit. Everything was efficient from setting the appointment, dropping the car off, having a loaner car available and picking up my car after service was completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, your satisfaction is our top priority. We look forward to your next visit! Take care!
Service replacement Battery and fix paint
Was able to get service which was not schedule and since vehicle was in for battery replacement had some scratches fixed and buffed out. service was completed quickly while I waited since this was unscheduled. Great Job and paint was perfect !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
First time service appointment
Steve was Very friendly efficient and fast wouldn’t hesitate to recommend Lexus of Melbourne great experience. Will be back for next scheduled service appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Excellent Experience
Third car purchased from Robert LaMarr and will go back when it is time for the fourth. Gives you 110% , extremely customer oriented and is simply a very caring person. For a customer who is not that tech savey, Robert took the time to not only explain the new bells and whistles but set the systems up so they were operational prior to leaving the dealership. Whole process of buying the car was quite enjoyable!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Melbourne. We look forward to your next visit! Take care!
Mr. Keith Croft. was very helpfull and we enjoyed doing
business and with Mr Juan Illera. Muchas gracias a todos en el diller que nos ayudaron y muy pronto podre darles mas informacion de esta experiencia cuando conozca mas mi nuevo XN300 Lexus. .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nos esforzamos por obtener el 100% de satisfaccion, y es genial ver que tuviste una experiencia tan positiva en Lexus of Melbourne. Por favor no dude en llamarnos si necesita algo mas!
