Reviews
I love my new Ford Edge. It was a very difficult decision...
I love my new Ford Edge. It was a very difficult decision for me but Jackie Jones Ford made the whole experience so much easier!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is my second purchase from JJ Ford Lincoln Mercury....
This is my second purchase from JJ Ford Lincoln Mercury. My sales rep each time has been outstanding. Service on the first car was outstanding, and I expect this one will be the same.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matt was knowledgeable and attentive.
Matt, our salesman Was excellent we will recommend him to friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karl, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very prompt and courteous service personnel. Work was...
Very prompt and courteous service personnel. Work was done in a timely manner. Explained the second recall would not be available until next year. 2021.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Trade and experience
Simple easy process during this purchase. No pressure, full cooperation and friendly /helpful salesperson. Definitely coming back to this dealer in the future
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lyle, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you. Safe travels!
Got my cargo van
Kathleen Lisa was great to work with. She worked for 3 months to get the perfect cargo van for our nonprofit. She is an asset to Jacky Jones Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
pattylane74@gmail.com
My son purchased a used Audi from Ray Simpson at Jacky Jones in Sweetwater last month. I loved the cross over so much Ray Simpson put me in a 2020 Edge. We have purchased many cars from Ray and always received superior service. I also recommend their Quick Lane. Austin and Josh take good care of our vehicles and the guys in the service area are great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patricia, thank you for your kind words and congratulations on your new Edge! We hope you continue to choose Jacky Jones Ford of Sweetwater for all your vehicle needs! Take care!
Scagl
Very good a wonderful salesperson. I was surprised by how friendly and caring all the associates were.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience! Matt was exceptional. He made sure we...
Great experience! Matt was exceptional. He made sure we were promptly taken care of and even made me a special cup of coffee. I highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department is great. Had an issue with 2018...
The service department is great. Had an issue with 2018 truck. Gave me a truck to drive while mine was being fixed. Very friendly service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair