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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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I always love working with Chris Kiefer. He is very...

I always love working with Chris Kiefer. He is very knowledgeable and very helpful. This is my second vehicle that he has helped me purchase. Thank you Chris Kiefer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This is the second vehicle I have purchased from Dan and...

This is the second vehicle I have purchased from Dan and The Lima Auto Mall. As with my previous purchase I am extremely happy with the service I have received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone we dealt with went above and beyond to make sure...

Everyone we dealt with went above and beyond to make sure we were happy and satisfied with our car purchase, including driving 2 hours to pick the car up to fix an issue. Everyone was so nice and the dealership was so clean. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Chris, Ryan, and Josh took very good care of me when...

Chris, Ryan, and Josh took very good care of me when purchasing my 2017 GMC Sierra on April 7. The process was quick and they gave me a very fair deal on my trade in. This is the 3rd truck we have purchased at Lima Auto Mall and the service we get always exceeds expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

He listened to what i asked for and i absolutely love my...

He listened to what i asked for and i absolutely love my new car! I will be returning again next time I need another car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My family has purchased many vehicles from Lima Auto Mall...

My family has purchased many vehicles from Lima Auto Mall over the years. Mike T. was very nice and helpful without unwanted pressure. The service department is important to me; they have always given great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Lima Auto Mall does a great job every single time. From...

Lima Auto Mall does a great job every single time. From the fast and friendly service, to the awesome job well done. These guys always do their best to take care of my vehicle and its needs. Five star quality at a very reasonable price. Keep up the good work!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dan delivered high expectations without any hassle. Great...

Dan delivered high expectations without any hassle. Great guy to deal with, was straight forward and honest with everything on the carfax along with any questions. Super Impressed with my visit! Thank You Dan.....Go Bucks haha

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

I have purchased over 25 cars in my life and this was...

I have purchased over 25 cars in my life and this was definitely one of the best experiences yet. From our first conversation with Josh until we drove off the lot, everybody was very polite and professional. The first time we called we noticed how upbeat the receptionist was and during my wife's conversation with Josh (He was on speaker phone and did not know it.) how polite and professional he was. We had called a couple of other agencies before calling the Lima Auto Mall Dealership. I decided based on the receptionist and Josh's phone call, quick responses to our questions and his directness, that I would prefer to do business with them than the other dealers we had called. After several more phone calls back and forth and some negotiating we made an appointment the next day we made the 2 1/2 hour trip to the dealership. We were greeted by Charles and he immediately started assisting us. The deal was made with both vehicles being unseen, so we had a couple of bumps but were very pleased with how they were taken care of. I own multiple businesses and understand what reviews, good or bad, can do for a company. So, I wanted to make sure and let EVERYONE know, Including Management) what an absolutely amazing job was done by the receptionist, Josh, Charles and Aaron. They definitely are keepers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bill and the rest of the staff were great! They were very...

Bill and the rest of the staff were great! They were very helpful and accommodating to fit all of our needs. They were honest and got a deal perfect for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.