Reviews
Excellent service, polite and professional people working...
Excellent service, polite and professional people working here. Nothing but good experienced with these folks. Fair pricing on their cars. You should check them out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great group of guys at Lima Auto Mall! We had the...
Great group of guys at Lima Auto Mall! We had the pleasure of working with Charles, and he was fantastic! We drove several hours to get to the dealership, and he made sure they had the car parked out front and ready for us to view. Charles treated us like family, and I highly recommend you ask for him by name next time you are at the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience with Dan at Lima Auto Mall was amazing! He...
My experience with Dan at Lima Auto Mall was amazing! He came in on a day off to make sure we got the deal done! Highly recommend!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I appreciated explanations and the time Mike spent with...
I appreciated explanations and the time Mike spent with us explaining of all of the features that were on my new car. His patience with all of our questions was much appreciated!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
It was ok the salesman knew all about the vehicle but I...
It was ok the salesman knew all about the vehicle but I was meet so soon as I got out of my vehicle didnt have alot of time to look by myself
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
We would like to thank you for your review with Dealer Rater. Also, we would like to take a second and thank you for your time and consideration in doing business with us at Lima Auto Mall. As a dealership owned by the same family for over 100 years, we strive to make every experience that we encounter with our customers meet and exceed their expectations. With that said, it sounds as though the experience that you had did not meet your expectations. Our staff makes every attempt to reach out and follow up with our customers, whether on the lot or over the phone, in a timely manner so that we may work at the speed comfortable to the shopper. At times, we will have vehicles going through our safety check in the service department or being detailed, placing them out of sight for anyone walking or driving through the lot. We understand that finding the right car at the right price can be a time consuming process and we do our best to alleviate the stress throughout that endeavor. If there is any further information that we can provide to better your shopping experience moving forward, we encourage you to reach out to us. Thank you again for your consideration. - Ryan Swaney 419-993-6004
went in to initially buy one car, and we ended up buying...
went in to initially buy one car, and we ended up buying two! as stressful as it could’ve been for any employee, Hayden was barely a month into working here & had new car deliveries in the process and he still did a fantastic job trying to manage everything in his busy day! keep up the good work Hayden!! also, they all work so well as a team when Hayden was multitasking, Dan & others stepped in to help with no questions asked! thanks again to the whole team !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
always curious and professional I have not been anywhere...
always curious and professional I have not been anywhere else because of the service I receive and the follow up Makes it seem more hands on personal Thank you to
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had new tires put on my 2012 Silverado along with a few...
I had new tires put on my 2012 Silverado along with a few other items taken care of......and they came in under the estimated cost and completed the job ahead of schedule. Fantastic job guys !!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dan was great start to finish! We drove an hour to see...
Dan was great start to finish! We drove an hour to see this truck, he had it pulled up and ready to go. There were no gimmicks or excuses, everything was as advertised on the vehicle! So glad we made the drive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was our first experience at Lima Auto Mall. It was a...
This was our first experience at Lima Auto Mall. It was a very good experience. Everyone at the dealership was very friendly and helpful. We are so happy to test drive the new Cadillac. Dan was so helpful and didn't rush us. We love our Cadillac! Thank you , Don and Wanda Rohrs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car