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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Just had Oil Changed but you Did not wash my truck

My truck was supposed to be washed but it was not. This did not make me real happy. I was asked when I called to make my appointment if I wanted it washed. I said yes. The service was not done.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing experience as always!

Top notch service...friendly, personable workers. Hats off to Lima Auto Malls service department! I really like that they know my name, review my needs, and then talk to me about what was done to my vehicle with a checklist for my records.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service/Friendly Staff

I Purchased myCadillac at Lima Auto Mall And return for service there every time due to the friendly people working there and their efficient service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Robert Crist Lima Auto top notch

Found what I was looking for on car guru and called dealer. They were very prompt and able to accommodate my schedule. I knew what I wanted and they had it as did a few other dealers in the state but I wanted to see the interior for my self. When I arrived Robert Crist met me at door he had the car ready for me to look at. We spent a good 40 min reviewing all the features and benefits. He was never pushy but was outstanding at educating me on the car. I had planned on going to two other dealers to compare but since Rob and colleagues put together a fair deal, I decided to one stop shop because I knew what I wanted and Rob made sure I was able to get what I wanted. Rob is an unselfish person who has done outstanding things for others... stop in and ask him you might even buy a car while you’re there. The deal was fair, the trade in $ wasn’t great but I would still recommend dealer and Rob. They had all paperwork ready to go which was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Always a great deal

I just bought a 2015 Acadia at lima auto mall Saturday from spanky . Mike butler and spanky are the go to guys. Very helpful. I would recomend them to everybody. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Rob & Mike were great to deal with!

Purchased an Impala from Rob. He was a very helpful and a honest person to deal with! Mike in finance got me a great deal and extended warranty. It was a great experience! Couldn’t be more impressed with how welcoming and friendly everyone is at Lima Automall!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Thank you Spanky and Mike!

This past Saturday the 22nd of September I went into the Lima Automall with my sister and ended up leaving with my own car too! Thanks to Spanky Mulcahy and Mike Butler! I would recommend them to anyone who wants a car, they work so quickly, make buying a car simple, and will stop at nothing to help anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience @ the Lima Auto Mall

Spanky was very sincere, helpful, professional and considerate in assisting me with the purchase of a vehicle that fit and met the needs that I was looking for. Mike Butler in finance was very helpful in getting me financed and keeping my payment in the payment range I requested...... thank you Lima Auto Mall team

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome!! They really care about their customers!!

They were all very patient and kind. They never gave up on finding ways for me to get a car even when i had no credit..!! I highly recommend Going to Lima auto mall!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2017 Cadillac

Went there to look for an all wheel drive vehicle. Steve Morrison and team worked with me to get my payment where I needed it to be. Steve is very knowledgeable and friendly. Very customer oriented.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.