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Lima Auto Mall

(3,142 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Great service

Real good service and so friendly really went out of their way to help get the car finance and they were very accommodating while sitting and waiting while the car got detailed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We stride our selves in great customer service before and after the sale. Let us know if there is anything we can do for you! Ryan Swaney General Sales Manager. (419)993-6054

Great experience

Courteous and friendly staff with great service. Would recommend this dealership and do business with h again. Gave us a great deal and even filled up our gas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Awesome service

Awesome service Top notch sales and finance department wouldn't Buy anywhere else.Mike Butler,Spanky Mulcahy and Ryan Swaney went above and beyond to make this a great experience. They really take the time to make the every purchase special.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Efficient. Timely. And professional

Professional. Courteous .Negotiated so we were able to get the vehicle we wanted.Explained features of new car to us.took time to answer our questions. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great Experience!

We drove over from Fort Wayne to look at a Cadillac Escalade ESV that we found online. We worked with Mike Tanguay who couldn’t have been more helpful or knowledgeable. You can quickly see why he has been in the business for 20+ years as his welcoming personality and commitment to providing a great experience shines through. The sales manager, Bob, was responsive and transparent and Mike from the finance team got us through the hoops quickly. Overall a great experience and I would love to work with this team for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Best day ever

Very professional very helpful so nice and a great inventory I love how they are hands on you guys will love your experience. Thank u

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

So very helpful knew I needed a new car didn't know what I wanted, LA find perfect size and price just for me! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First time buying from a dealer

First time purchasing from a dealer. Mike and the whole crew were phenomenal! Nice and laid back. No pressure. Will be back for my next vehicle and I will reccomend this group in Lima.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great first time dealship experiance

I walked in with little understanding of how the dealership process worked and drove out with a nice car, full tank of gas and I'd be comfortable going to a dealer again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent

I can not express enough how great the service was and I would recommend this dealership to anyone. I had the best service with Robert Crist and also Mike Butler both of them got me into the car of my dreams and also ready for my big drive down to barksdale afb. They take great care of military members and myself is extremely happy with that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.