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Diane Sauer Chevrolet, Inc.

(114 reviews)

Reviews

(114 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great customer care in a nice facility

It went very well. I was the first diesel cruze you have serviced so it was a learning experience for both of us. But you worked very hard to make sure the car was right and I was happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great employee, Jackie Weeks

Jackie that works in your service department is the BEST.any problems we have with our Cruz she handles immediately.she is definitely one of your biggest assets in our opinion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great fast service, courteous friendly personnel

You were fast and courteous. However, I wish that your service department washed my car after being serviced (Maintenance II). They used to when I first brought my car for service. I wish they hadn't stopped.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Cheryl, I'm the general Manager at Diane Sauer Chevrolet. I'm sorry you didn't get your car washed, it may have been in here on one of the frigid days and we don't like to wash the cars, and then put them in the lot for fear of the locks freezing up. Stop in some time when it is convenient and I will get your car washed. Thanks for being a customer!

Diane Sauer Rocks! And so does her Sales Team!

Dave Dalton is the BEST sales representative that I have EVER worked with. My car buying experience was the easiest that it has ever been in over 20 years. I told Dave what I wanted and he found it FAST. And my payment went DOWN! Rock star car, less money...what more could a girl want? Thanks Dave!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Pit-Stop Service

The Pit=Stop for new cars is a wonderful idea. They even washed my car which was dirty from all the snow and ice. This service was just great!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Clean facility

Glad to have wifi. Great service. Friendly staff. Conveniently located. Easy appointment scheduling. Open early. Drop off earlier available if you need to take vehicle in early. Fast service. Clean facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I went to Columbiana Chevrolet-Buick-Cadillac to see if they could fix my problem with my transmission. It would clunk when I was driving. They said I had to accept what it was doing that is the way it is suppose to run. I ask other people who had the same car and theirs didn`t do it. I took it to DIANE SAUER CHEVROLET and they took the time to check it out. There were broken parts and they pulled the transmission. And my car is running great now. I want to thank Diane Sauer`s service for fixing the problem

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great honest and very helpful gentlemen.

Your guys in the body shop really take magnificent care of me every time I need their help. I wouldn't go anywhere else unless I had to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Wendy Miller

Just GREAT !!!!! Just GREAT !!!!! Just GREAT !!!!! Just GREAT !!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Diane Sauer Chevrolet Great Dealership!

Diane Sauer's Chevrolet dealership offers a great line of vehicles at great prices with professional sales staff and service. Our family has been with the dealership since 1955.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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