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Diane Sauer Chevrolet, Inc.

(114 reviews)

Reviews

(114 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service and very clean and nice area to wait

The service was excellent, however, the time I spent waiting was excessive. I was told I would have a 1 to 1-1/2 hr wait. I was there for 2-1/2 hrs!!. Other than that, excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Top notch service

Right on time with scheduled appointment. Reviewed AC problem - I did not have the Recirc button on. They explained fully why it had to be engaged. Also checked the recall - no problem with my Cruze. Finished with a car wash. Service was top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, the people were helpful & friendly

My 2011 HHR was one of the cars involved in the recall. It was dealt with quickly I was very surprised .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome job Brian.

This is the second car I bought from Brian. Brian is great, he made this so simple. I will definitely be buying from Brian and Diane Sauers Chevrolet. Thanks again Brian!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service, GREAT PEOPLE, Excellent workmanship

At Diane Sauer, there is a culture of Hard work and Dedication to the company, Product and their Customers. I am a repeat customer and I am very pleased with everyone I have met at Diana Sauer,s. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great sales help and superior service

For several years I have had an excellent experience with this dealership, from sales ( Chris Whetzel ) as well as excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Jeanette Shull

I am very pleased. I called when I had a problem and the dealership came out right away to get the vehicle to make sure my new car was running properly. I could have not asked for anything better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Took care of our pit stop and recall issue in a timely manner. Staff always helpful and ready to answer any concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, clean facility, and professional.

Always a pleasant experience to visit and have my vehicle serviced at DSC. I am always treated professionally and my vehicle receives professional services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent and Caring Dealership (Diane Sauers)

I had the best experience at a dealership ever. The reason why was of the salesperson Dave Dalton. I used to purchase my vehicles from Greenwood Chevrolet in Austintown which I thought was giving me their best. But there is no comparison when I purchased my vehicle from Dave. Dave took the time to explained to me everything about the vehicle and the dealership where at Greenwood they assumed that I knew everything. Dave took the time to give me the best experience a customer should have when purchasing a vehicle. That trickled down to the finance representative to service. Fact is right after I purchased my 2014 Silverado, I leased a 2014 Cruze from Dave. I am really glad that I made the switch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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