Reviews
Great experience for an out-of-state buyer
I had a 2012 Range Rover HSE, which was totaled in a car accident (no one hurt). I wanted to replace it with another 2012 HSE with the insurance settlement. I used carguru.com to locate possible options. In the end, I settled on a 2012 HSE LUX with only 15134 miles (!) at Knauz Land Rover in Lake Bluff, IL. (It should be noted that I live in Santa Fe, NM). I called Knauz and worked with Jack Iberle. Jack was terrific with an out-of-state client, and reassured me the car was in like-new condition. We agreed on a very good price and I flew to Chicago to pick up the vehicle. The Range Rover exceeded expectations - it was in mint condition. During the pick-up process, Matt Brueggeman, the dealer's delivery specialist, talked me through the features (many of which I was already familiar), synced my phone, etc. Very helpful. Even though I live in Santa Fe, I would certainly consider buying another vehicle from this dealership and driving it home again - seamless, enjoyable process. Thanks Jack/Matt. Much appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pawel, thank you for your feedabck! We are so happy to hear it was worth the trip and that Jack and Matt were able to make it a great experience. If we can assist you with any other future automotive needs, please do not hesitate to contact us. Thank you again and enjoy your RR!
Great experience, again!
We have purchased several cars over the years from Knauz BMW. Our latest purchase, an X4, was made simple and stress-free. Bob Geisheker was a consummate professional from test drive, through ordering and finally delivery. He's helpful, patient and responsive. We encourage anyone to work with Bob on the purchase of a new BMW. Additionally, Sam Picchietti is a true Genius -- we received a through and detailed walk-through of all the vehicle's systems and settings, and he invited us to return or contact him any time tech or user questions arose. Made it really easy to adjust to the new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Richard, thank you for your feedback! We are so glad to hear you had a great experience with Bob, Sam and Doug and we will be sure to pass along your kind words. Thank you again and enjoy your new X4!
Fabulous experience!
First BMW purchase and the experience was fantastic! Bob Geisheker was extremely responsive to questions both online and in person and expedited the process whenever possible. Sam provided an excellent tutorial on my new vehicle including app recommendations for things to review at home. Doug finalize the paperwork quickly as well. I left feeling excited about my car purchase. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kristin, thank you for your feedback! We're so happy to hear you had a great experience with Bob, Sam and Doug and we will be sure to pass along your kind words. Thank you again and welcome to the Knauz BMW family!
335i to a 535i
After four series 3 going to the 5. Love the 3, get the 335 or 340 series 3, thank me later. Time for the 5 as long trips are in the mix. Great experience. Steve was great, made sure needs were met. Suggested some creative financing options before seeing the finance guy. Things to think about before the ne t step. Felt like he cared and addressed the lesser issues equally. This is our second car from him. Thanks Steve Scott did the financials. Appreciated his focus The tech guy was great. The porter, seen him before, older gentlemen cleaned it new and handled all the stickers etc. What was evident was everyone enjoyed their jobs and customers were the priority
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We are so glad to hear you had a great experience with the BMW team and we will be sure to pass along your kind words. Enjoy your new 5 series!
Excellent service and professionalism when leasing car
Marek was terrific and he is an excellent salesman and very professional & courteous. Sam was also very professional & courteous and very knowledgable with showing me the features of my car. Doug was great as well, he made sure that I was well informed of all the financial aspects of my lease and he such a gentleman! First class treatment from Knauz BMW!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michael, thank you for your feedback! We are so happy to hear Marek, Sam and Doug were able to make it an excellent experience for you. Enjoy your new BMW!
Outstanding Experience!
I would characterize my experience at Knauz BMW as outstanding. Each layer of the Knauz sales team took a truly consultative approach, starting with Marek Gryc on the showroom floor to Doug Kamp in finance. Both my wife and I also appreciated the time the BMW Geniuses invested with each of us individually to ensure we were both comfortable with all the new technology in our new BMW. Thanks to entire Knauz BMW Team! Chris and Kim 435i Convertible
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We are so happy to hear Marek and Doug were able to make it a great experience and we will be sure to pass along your kind words. Enjoy your new BMW!
Talking to your client advisors makes one at ease.
Tisha's explanation of costs is clear. It takes the feeling of uncertainty away. He is patient and respectful. He takes time to type lengthy description that I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback - we will be sure to pass along your kind words to Tisha!
A MINI purchase to remember!
My family and I drove down from Wisconsin to drive a couple of certified MINIs listed on the website. This was our first car purchase from Dave Benck, and although anyone can sell you a car once, it is noteworthy to want to buy your next car from that same salesperson. An ultimate professional, Dave worked with us on all aspects of the buying process, and took the time to introduce us to each of the other team members as we worked through the process. We met and worked with Bob, Spencer, Steve, and Doug and all were fantastic to work with mixing the right amount of business with an easy going style. This purchase couldn't have been simpler or more pleasant. If you are looking for a great place to buy your next car go to Knauz and ask for Dave Benck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, what a compliment! Thank you for your feedback - we are so happy to hear Dave and the rest of the team were able to make it a great experience for you and we will be sure to pass along your kind words. Thank you again and enjoy your new MINI!
Learning the features
Matt was so helpful and knowledgeable about the features of my evoque. I appreciate that he took the time to explain these things to me. Who says you can't teach an old dog new tricks ! Thanks again Matt !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, we are so happy Matt was able to help you with the Evoque features! Enjoy your new LR!
Ultimate professionals
The Knauz Team led by Steve Rayburn are the ultimate professionals, always courteous, prompt and accurate in all that they do. Highly recommend the Knauz Team !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback, we will be sure to pass along your kind words!
