Knauz Auto Park

I had a most positive experience at Knauz, especially with Bob Geisheker - very professional and cordial A good clean negotiation and consumated the deal that evening I would recommend Bob to anyone. class act Had a few learning times with Jon Jakubo who was most patient and positive

All members of the Knauz team were very professional and easy to deal with, special thanks to Sam for walking me thru the tech parts.

When you are purchasing or servicing what are supposed to be high-end vehicles, you would hope that they take customer service and client satisfaction seriously. Unfortunately, that has certainly not been our experience at Knauz Auto Park in Lake Bluff, IL. We purchased a Mercedes back in 2003. It is a smaller convertible, and it is driven as a summer car (not very long in Northern IL). Although it is older, the car only has around 55,000 miles on it since we don?t drive it that often. About 4 years ago, we started having battery issues. One battery was replaced. At that point, the car started draining the battery. If it was not started every 2 or 3 days, it would need to be charged. We took the car in and asked them to check it ? and they could not find anything wrong. We were actually told that it was ?normal? by the service technician. Yes, I am sure Mercedes came out with a car that you had to start every 2 days or the battery went dead. Around 11 months later, we took the car back to Knauz. (My stupid mistake). Once again they could not find anything draining the battery despite the fact that it would not start after 1 or 2 days of not being started. Once again we were told it was normal ? and that we should simply put it on a ?tickle charger?. The battery was under warranty ? so they once again replaced it. 2nd new battery in 2 years. This week, I went back to Knauz and brought the Mercedes in while I went shopping for another vehicle. I drove the car at least 45 minutes to get there. I explained my situation about the Mercedes to the person I was purchasing the new vehicle from and he asked a few questions and said, ?that is certainly not normal?. After purchasing the Land Rover, I went back to see about getting the Mercedes worked on while they got the new car ready. At that point, the car would not even start after sitting for 45 minutes (we constantly have to charge it). The first person in service that I talked to looked at the car history and actually said, ?there advice last time was to actually put it on a charger?? Then laughed and said, ?Man, I can see why you would be frustrated with a car that won?t start?. I joked that I was sure Mercedes wanted cars that couldn?t start after 45 minutes of sitting ? and he just rolled his eyes and said, ?that is horrible. I can?t believe that.? Yesterday I was told that they finally found that the radio was indeed drawing from the battery even when the car was not started. It would be around $1,200 to fix the radio and they wanted about $300 for a new battery. That will be 3 batteries in 3 years because they could not fix the car and clearly had no idea what they were doing. And they want to charge me for another battery because they could not find what was wrong and actually told me it was ?normal.? To top it off, they gave me a quote to purchase the vehicle for $2,500. That is well below the quote that Blue Book gave me from their dealership of over $4,000 a week prior. And the normal Blue Book value is between $4,000-$6,000 for that vehicle depending on condition. So much for treating people fairly and customer loyalty. I am actually embarrassed that we got another vehicle from Knauz. Rest assured, the servicing of that vehicle will not be done there. And we will never go back. We are fortunate to be able to afford nice vehicles, and we will be purchasing another vehicle in the next 6 months or so. Do yourselves a favor and stay away from Knauz Motors. The first paragraph of their website says: ?They have weathered the good times and the bad, and done so by taking care of customers using "The Golden Rule". Must be a very different version of the Golden Rule than I know.

Team Knauz was excellent. A very satisfying experience even from out of state. Ken and I worked through the numbers before I made a 4 hour trip to Chicago. Once there it was a very enjoyable experience working with Ken and Doug. They have a high commitment to customer service.

Wow, we just bought a Land Rover...on the way home all we could say is wow!!!!! Nice car and the experience at the dealership was outstanding...they did not pressure the process and allowed us to make our own decision....the sales person was very nice the entire time and very knowledgeable... I am a former salesperson and I know if you are honest you will get more sales...he was just that, honest and outstanding...Matt did a nice job with the delivery...very knowledgeable young man. thanks to both of you...

This wasour4th car buying experience at Knauz. as with each our previous experiences, we were impressed by the knowledge staff and their commitment to customer service.

Great people to work with. Very professional. Comfortable environment. Great service. Ken was extremely informative and promptly answered all of my wife's questions regarding her concerns. I would gladly purchase a BMW from Ken next time.

Matt B was amazing was very patient with me in understanding all the features of my new Discovery Sport car. He explain everything very well in detail and kept telling me I can always go back or call him if I had any problems or not understading the features. Matt was great. Flora B

I recently purchased my second BMW form Knauz and my salesman Marek Gryc. The professinal manner of my non hassle purchase combined with the efficiency of the delivery cause me ti Highly recommend my salesman and the dealrship. I should mention that I traveled over 100 miles (from Mequon Wisconsin) both times. They are excellent!!!!

I would recommend this dealership and working with Bob on a car purchase. Long story short, he made the purchasing process incredibly efficient, easy, and accommodating. I was able to work out the pricing and specifics of a CPO purchase and a trade-in via the phone and email before even walking into the showroom, which I highly appreciate and saved quite a bit of time. All of the staff, including Bob, are very friendly and courteous. I would purchase from here again. Thank you.