Thompson Toyota

My wife and I had a very disappointing experience with the service department. Communication was poor from the beginning, and we were provided with inaccurate information regarding the timeline for our vehicle, making it difficult to plan accordingly. Additionally, the service advisor was dismissive during a conversation with my wife when she inquired about why the vehicle would not be ready the same day, as had previously been communicated to us. There were numerous dismissive comments throughout the conversation; for example, one of his responses was, "Well, that's why we gave you a loaner car." Customer service should involve treating customers with respect and providing clear explanations, but that was not our experience. The most frustrating aspect of the entire process was the lack of communication and follow-through. Multiple phone calls went unreturned, and I often had to reach out repeatedly just to receive an update on the status of our vehicle. Clear communication and responsiveness are basic expectations when entrusting a dealership with your vehicle. I was told on multiple occasions that the service department was very busy and that I would receive a callback, both on the day of service and again the following morning. Unfortunately, no one ever followed up. After waiting without any communication, I was forced to contact the dealership for a fifth time to obtain an update. While I understand that service departments can become extremely busy, customers who are not standing directly at the service desk are equally important and deserve timely updates and communication. Overall, the experience left us feeling ignored and undervalued as customers. I hope management addresses these concerns and takes steps to improve communication, accountability, and customer service for future customers. Unfortunately, based on this experience, I would not recommend bringing your vehicle to Thompson Toyota for service.

Tom Coates is an excellent sales person. He didn’t pressure us in any way, but listened to our requests for the car we wanted. We selected a 2026 red Toyota Camry with black grill and black interior. Tom gave us several updates on the completion of our vehicle being made in Kentucky. The time table he mentioned was spot on. Tom spent a lot of time with us to go over everything we needed to know before we left the dealership. He also provided his card with his cell phone number and told us we could contact him with any questions or concerns, even on his days off! He went over the service plans and scheduled our first check up, It was a pleasure to work with him! I’d recommend him to anyone who is considering purchasing a Toyota!

Brian Newton was a pleasure to work with. He had answers to all of our questions and was able to quickly source additional options. Nick was great to work with from the Finance side as well. He made the paperwork quick and seamless. Overall, Thompson Toyota has a great team!

We worked with Tom Coates. Tom looked for the perfect car for my mom keeping her informed during the search. Once Tom found the car he made the deal happen within days. Every step of the way Tom was patient and helpful. We felt prepared and informed without any stress. It was a very pleasant experience and we highly recommend Tom! Bradford made the closing easy and seamless!

Mr. Coates at Toyota was fabulous helping us find a used car for our teenager! He was personable, engaging and took so much time with my teen orienting her to the new car once we made a decision. I'd go back to Thompson for our next car just to have him assist us.

Tom Coates was wonderful in trading in our 2017 RAV4 for a new RAV4. Tom was knowledgeable, friendly and personable. He made the experience very smooth and easy. We are very excited to have a new hybrid RAV4 car! Bernie & John

Tom Coates was personable, efficient, and knowledgeable, made our purchase a pleasurable experience. Good guy.

Tom Coates Easy pro cess Kind,knowledgeable service Friendly Professional, no pressure, and helped us find the perfect Camry!

Tom Coats was Very patient and explains everything very well. Gave us the best price

We purchased a lease turn in Toyota Tacoma from Thompson Toyota. Our experience with great and we had a wonderful sales consultant Thomas Coates help and guide us through our purchase. We took the Tacoma for a test drive and Tom pointed out some of the features and we experienced how the vehicle drives and handles. Tom gave us a tour of the Thompson facility and the service areas which were very impressive. The vehicle was used but it was cleaned and serviced and meticulously cared for and I highly recommend Thompson Toyota and Tom Coates as well as Brad, who handled all of our paperwork and contracts for our new Tacoma.