Reviews
Amazing dealership
Was shopping online for a preowned car and Rodman was the only dealer that actually cared about what my needs were! From the moment I spoke with sonny the general sales manager in the phone and then meeting him in person well lets just say it wasnt your typical dealer!!! Great job guys I am now a customer for life!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us your review. We are so glad to hear you had a great experience. Congratulations on your vehicle purchase and welcome to the Rodman Ford family! Sincerely, Alicia Heinricher -Administrative and Sales Support , aheinricher@rodmanford.com
I was in the market to trade my 2006 Mountaineer and...
I was in the market to trade my 2006 Mountaineer and stopped into Rodman. I met Deb Jonasson who was absolutely professional, honest and caring about my needs. She gave me several options based on my budget. I shopped around at other dealers (historically I have been an Imperial customer) and put together a detailed spreadsheet to compare all offers. I called Deb with some questions and she answered my questions quickly. After reviewing all options I went back to Rodman and test drove the Explorer Base model with Deb. Honestly, I wasnt happy with the vehicle options, so I asked to drive the XLT. Yes it was almost $8k more, which I did not want to spend but what a beautiful vehicle. I was sold on it. Deb & Brian Cutlip helped me figure out how to keep my payments in the range they needed to be. Brian was very fair on my trade. He was not bullish and took the time to explain his thought process which alot of managers do not do. I appreciated his time and courtesy. After the purchase, Deb spent the time with me to go over all the vehicle options and gave me a training on the touch system which I really appreciated. Ive bought alot of vehicles and being in sales myself I appreciate being treated fairly and not being forced into a car. I found the perfect car and would recommend Rodman - specifically Deb Jonasson to any friend in the market for a car. Thank you, Lynne Roby
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have an X Plan price so the deal is pre negotiated on...
I have an X Plan price so the deal is pre negotiated on the new purchse. I received the car value for my trade in from the tool on Roadmans website. I was told teh value was 13,500-16,500. My husband brought it in for a trade estimate, waited 1 hour and was offered 10,000. When I emailed the sales rep, I was told if I can get a better trade I should pursue it. I emailed the sales manager Mark Goldberg and he said they would work with us. Since then no follow up. Botton line, they had the car we wanted,at the price we wanted, but their service and follow up is horrible!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
SALES PERSON(Mark Golberg) would not give us a deal it...
SALES PERSON(Mark Golberg) would not give us a deal it was Presidents weekend and thought if we were to buy a car we would get a decent deal. I started to look at used cars but realized it would be smarter to buy knew.I wanted this particular car.But left the showroom the first day when they pulled some intrest rate from nowhere.We could not make a deal.The next day I get a call from someone in some office telling me she couldnt sleep at night if she couldnt make us happy,pleading that we come back. So we go back and make a deal for a 5% interst rate down from 7% when we got to the finance mngr. office the intrest rate went back to 6% and ended up being the same monthly payment it had been from the begining.I dont know why I went and did the deal, I think I was buffoled! Also the stares we were getting from the other staff because I felt I wasnt being fairly treated and voiced my opinion was uncomfortable to say the least.If I could take the car back I would. I could have gone to alot of Ford dealers, (Herb Chambers)I should have. Rodman was In the area and when I showed them some of the quoets I got Rodman lead me to belive they would be able to come close to the quoets I got (Stonham Ford). I like the car. It was the car I wanted but I let them take advantage of us. (Ford Fiesta sfs 20011) $17.900.00. ($330.00) a month.(72)months.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
I had a great experience at with my last car puchases. I...
I had a great experience at with my last car puchases. I purchases a 2011 Ford Edge. Left the dealer ship within a couple horus of test driving. Sean Evans was a great sales person to work with. This was the 3rd car I've bought from Rodman and I would definately continue to go there in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark was great. He made the car buying experience so...
Mark was great. He made the car buying experience so smooth. I really appreciate all his help. He certainly went above and beyond to get me the car I wanted. Highly recomended seller.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
debbie was very helpful and worked to ensure a smooth...
debbie was very helpful and worked to ensure a smooth purchase. able to drive home same day with dealer plates,and by next business day registration,plates all set.I was pleased with my vehicle,and able to finance at low rate. I appreciate the work of all involved in sale,including those I may not have met,sucha as those who prepped the vehicle,and any specific services requested. overall it was the best experience I have ever had with an auto dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
To Rodman Ford, Our experience with your dealership...
To Rodman Ford, Our experience with your dealership was a most posotive one. Our salesperson, Hollie was very pleasant, and went above and beyond to accomidate us. Thank You!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am very pleased with the whole buying process. Everyone...
I am very pleased with the whole buying process. Everyone was very helpful and did everything they said they would do. Sales department knew what they were talking about and was very easy to talk to.Sales Manager Bryan was very helpful and did everything to make my buying easier. Thanks to all of you at Rodman. You are a class act. Thank you Helen Tocchio
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike Wagner went the extra mile to find me a car. He...
Mike Wagner went the extra mile to find me a car. He found me a car at the price we agreed upon and there were no "surprises". I would recommend him to anyone looking for a new or used Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
