[{"id":430459,"personPtyId":31804829,"firstName":"Nelson","lastName":"Baucom","titleText":"Car Buying Counselor","shortBioText":"A native Carolinian (rare find) from Olive Branch, NC, Nelson is a 1981 graduate from Appalachian State University with a degree in Economics. He speaks fluent Southern y'all! He has worked in the automobile business since 1986 in a variety of roles including Management, New and Pre-owned Sales, Finance and Insurance. Personal one-on-one customer service is the key ingredient to business success according to Nelson, \"just treating the member the way I would want to be treated.\" When not with his family and grandchildren, he enjoys riding his motorcycle in the NC Mountains, particularly the Blue Ridge Parkway. Nelson is a cancer survivor and living life to its fullest!","emailTxt":"NKBaucom@aaacarolinas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":66,"imageUrl":"https://cdn-user.dealerrater.com/images/5558057f8d6f.jpg","drDealerId":106893,"dealerEmpStartDtUtc":"1093996800","industryStartDtUtc":"517968000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":513127,"personPtyId":41057841,"firstName":"Stephanie","lastName":"Jolly","titleText":"Car Buying Counselor","shortBioText":"Stephanie is a Charlotte, NC native and has been in the Auto Sales Business since 2006. During her time in the industry she has held a range of roles including business development to internet sales manager. When she is not helping customers find their new vehicles she is enjoying her time as a wife and mom to two girls, ages five and two. Stephanie\u001as main focus in her current role as a car buying counselor is to provide the best service she can to our AAA Members and customers and to do so with the utmost integrity and respect. Most importantly she says is she likes to have fun and make the car buying experience enjoyable.","emailTxt":"smjolly@aaacarolinas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/8d9db3ffefeb.jpg","drDealerId":106893,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1141171200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":425067,"personPtyId":31728059,"firstName":"Greg","lastName":"Pence","titleText":"General Manager","shortBioText":"Greg has worked in the auto sales industry for more than 25 years and joined AAA Auto Buying as the Manager in 2011. Greg enjoys spending time with his three grandchildren Landon, Brooklyn and Kenlee. He also enjoys playing golf, soccer and teaching Landon how to play football and basketball. Greg would like to make sure that AAA Auto Buying customers know that he \"looks forward to building a long term relationship with you and wants you to feel good about your decision to purchase from AAA, knowing that you bought the best car, at the best value.\"","emailTxt":"gapence@aaacarolinas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/b53a7b1aef35.jpg","drDealerId":106893,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430464,"personPtyId":31807838,"firstName":"Heidy","lastName":"Pichardo","titleText":"Car Buying Counselor","shortBioText":"Heidy located to Charlotte in 2013 from New York City and has enjoyed every minute of living in the Carolinas. She started her time with AAA Auto Buying service in June 2017 and has been in the auto industry since 2014. Heidy in her past time loves to draw, listen to music and spend time with her family. She is also passionate about helping others and wants to make sure she can find you the car you have been searching for. Added bonus...she is fluent in Spanish!","emailTxt":"HEPichardo@aaacarolinas.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/e4e6cb6ab008.jpg","drDealerId":106893,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1388534400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":513130,"personPtyId":41058001,"firstName":"Mike","lastName":"Hogan","titleText":"Car Buying Counselor","shortBioText":"Mike was born and raised in Danville, VA before moving to Charlotte, NC in 2011. In his past Mike attended Virginia Tech and graduated with a Bachelors in Business Management. He also served in the Virginia Army National Guard. Mike has had a great background in helping people including owning his own Miller Brewing Co. beer distributorship for 20 years and being a representative for AXA/Equitable insurance for 10 years. When Mike is not helping customers he enjoys time with his wife, two grandchildren, two dogs and two cats and cheering on his favorite college football team, the Bulldogs of The University of Georgia. Mike states that he always has enjoyed working with people as well as helping them to find enjoyment in purchasing decisions. That is what drew him to start his work with AAA Auto Buying.","emailTxt":"mohogan@aaacarolinas.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/bfb6a6342d23.jpg","drDealerId":106893,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1451606400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430453,"personPtyId":32829908,"firstName":"George","lastName":"McGimsey","titleText":"Car Buying Counselor","shortBioText":"George has worked at AAA Auto Buying for 19 years, and has been involved with several areas of the Automotive Industry since 1992. George and his wife are active in their local church, and are members of 2 local Antique car clubs. They also participate in the NC Bulldog Rescue Association and the North Carolina Eagle Scout Association. When asked about how he benefits members, George says his service \"is as much about saving time as it is about saving money!\"","emailTxt":"gvmcgimsey@aaacarolinas.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/e351db045299.jpg","drDealerId":106893,"dealerEmpStartDtUtc":"901929600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430457,"personPtyId":31782209,"firstName":"Wayne","lastName":"Gulledge","titleText":"Car Buying Counselor","shortBioText":"Wayne has been in the Auto Sales Business for over 10 years. He has held both financial and management positions during that time. He is also a South Carolina native. When he is not helping folks buy vehicles, he enjoys spending time with his wife and three children. Wayne would like you to know that, if you give him the opportunity, he will make your car buying experience the best that you have ever had.","emailTxt":"JWGulledge@aaacarolinas.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/569507a1f305.jpg","drDealerId":106893,"dealerEmpStartDtUtc":"1372636800","industryStartDtUtc":"1199145600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":563884,"firstName":"Brent","lastName":"Williams","titleText":"Car Buying Counselor","shortBioText":"Originally from the \u001aStar City\u001a of Roanoke, VA, Brent loves living in the Charlotte area as a AAA Auto Buying Team Member. Having worked in sales for over 20 years, Brent uses his customer service and sales background with his passion for cars to build quality relationships with customers and provide them with positive and memorable car buying experiences. He strongly believes in the power of listening to customers\u001a needs and understanding what they want to help alleviate the frustrations of visiting other dealers. He is here to do all the work for you and to find the car you are looking for at a great price! Outside of working with our team, Brent enjoys playing golf and spending time with his wife, 4-year old daughter and 6-year old son.","emailTxt":"bwwilliams@aaacarolinas.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/07c01301cad5.jpg","drDealerId":106893,"dealerEmpStartDtUtc":"1538352000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":563878,"firstName":"Gerard","lastName":"Apadula","titleText":"Team Lead","shortBioText":"Born and raised on Long Island, NY, Gerard moved to Charlotte, NC, in 2005, but has been in the Auto Sales industry since 2001. As the AAA Auto Buying Team Lead, Gerard emphasizes the importance of listening to what customers want in their next vehicle, and advocates for being a good listener in any phase of life, whether personal or professional. Aside from helping members and customers with car buying needs, Gerard is avid supporter of the horse racing sport through writing online blogs and magazine articles, owning percentages of three racehorses, and traveling several times a year to watch his horses run in races.","emailTxt":"gxapadula@aaacarolinas.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/232d9ce35d9f.jpg","drDealerId":106893,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"986083200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":563885,"firstName":"Terrance","lastName":"Caldwell","titleText":"Car Buying Counselor","shortBioText":"While he grew up in Indiana, Terrance lived in Milwaukee, WI, for about 7 years before moving to Charlotte, NC. He has been in the Auto Sales industry since 2013, and is currently an expert on our professional AAA Auto Buying team. While he's not helping customers with finding the perfect vehicle, Terrance spends most of his time with his wife and son outside \u001a you can be sure to find him playing in the backyard with his son or enjoying quiet time with a fishing rod in his hand. He also enjoys being active with camping, basketball, football, and golf. As a car buying counselor, Terrance believes that the ability to listen is always the best quality when working with customers to provide the best car buying experience possible.","emailTxt":"tacaldwell@aaacarolinas.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/463d80341733.jpg","drDealerId":106893,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Sales"}]

AAA Auto Buying Service

Rectangle 48
Sales 8:30 AM - 5:30 PM

AAA Auto Buying Service Hours

Sales

Monday

8:30 AM - 5:30 PM

Tuesday

8:30 AM - 5:30 PM

Wednesday

8:30 AM - 5:30 PM

Thursday

8:30 AM - 5:30 PM

Friday

8:30 AM - 5:30 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2008

AAA Auto Buying is a concierge car buying service that makes the hassle of car buying disappear. We have a full invento

...

ry and if we do not have what you want we will find it for you. Even better we will handle all of the legwork of buying a car and hand deliver your new or used car to your home!

"Say goodbye to the hassle of car buying and let AAA Auto Buying handle your next vehicle purchase."

Reviews

4.9 out of 5 4.9
177 lifetime reviews. Includes reviews of AAA Auto Buying Service from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 22, 2018

    I???m convinced if you use this service once, you???ll use it every time thereafter when buying/leasing a new/used car.The fee is small, but the convenience... is huge. They deliver your new car to you, with the paperwork to complete, then they drove my trade in away. Price I got on my new car was good, price on my trade in was also good. I will never go to a dealership again. I???ve purchased my last 4 cars through AAA and will never do it any other way.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review of our AAA Auto Buying service! It's great to hear that our team provided a hassle-free, convenient experience in purc...hasing your vehicle. We greatly appreciate that you are a 4-time purchaser with AAA, and we look forward to serving you again in the future!


    Worked with:
    Nelson Baucom

    Car Buying Counselor

    (5.0) 66 reviews

  • 5.0 out of 5
    November 11, 2018

    Nelson???s service was personalized and tailor-made for me. He was so patient and attentive to exactly what I requested. He truly went above and beyond.... I couldn???t have chosen a better car for myself if I tried. I???m so pleased with my Toyota RAV4 like I???m right at home - the perfect car for me. And I???m amazed at the financing that he secured! I can say that I would continue to use AAA for all my auto purchases. My only request would be that I could have this same match-making experience to connect me with my future husband (lol). I???m grateful for Nelson???s top- notch service and I???ve already told several people about my awesome experience and the royal treatment I experienced from Nelson and Charlie! Thanks AAA - I didn???t plan my purchase to happen right now but it was right on time!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charlotte, we are thrilled to hear how Nelson and Charlie went above and beyond to provide you with such a great car buying experience! We are glad th...at our team was able to personalize your search and find the exact car your wanted with Toyota RAV4, and that it has been the perfect vehicle for you. We hope that you enjoy your purchase, and please let us know if there's ever anything else we can help you with in the future!


    Worked with:
    Nelson Baucom

    Car Buying Counselor

    (5.0) 66 reviews

  • March 13, 2017

    Very easy process would suggest this to anyone looking for a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 2, 2018

    I was in an accident which totaled my 2018 Honda Ridgeline. I really wanted another Ridgeline but instead replaced it with a 2017 Toyota Tacoma. The Toyota... was so very disappointing! It did not even have intermittent wipers! It rode rough like a truck and the bed size was laughable. I had to do something but didn't know what. Out of desperation I contacted Nelson Baucom at AAA Auto Buying for any suggestions. He found the perfect solution. He traded the Toyota back and found me a 2019 Honda Ridgeline Sport which was in my price range. I have purchased 6 vehicles through AAA over the last 15 years and they always exceed my expectations. I also want to give a shout out to Charlie who delivered my new truck to Raleigh from Charlotte. Charlie is a friendly professional. He explained everything I had to sign, he changed my license plate, he showed me features of the truck, and left me with a full tank of gas! AAA Auto Buying is simply the best way to purchase a vehicle. Hands Down

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review of AAA Auto Buying! We are sorry to hear of the unfortunate circumstances of your accident. However, it is clear that ...Nelson, Charlie and our team went the extra mile to help in your time of need, and we are so glad to hear of the excellent service provided by our team. Helping our customers is truly what our service is about. We appreciate you being a 6-time purchaser with AAA Auto Buying and hope you enjoy your 2019 Honda Ridgeline! Please let us know if there is ever anything else we can help you with in the future.


    Worked with:
    Nelson Baucom

    Car Buying Counselor

    (5.0) 66 reviews

  • 5.0 out of 5
    October 25, 2018

    I had the most amazing, low pressure car buying experience through AAA Car Buying Service. From the initial contact, Nelson was extremely helpful in getting... me the car I wanted. AAA has a variety of used car in immaculate condition for unbeatable prices. They truly are a member service. The overall experience was way better than anything you would get at a typical dealership. AAA brought my car to my front door, had me quickly sign some paperwork and it was done! I was highly impressed with this experience and would 10/10 recommend this to anyone I know looking to buy a car. I love AAA!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Amy, thank you for such a wonderful review of AAA Auto Buying! We strive to provide the ultimate service and benefit to our members, and we are thrill...ed that your car buying experience was a reflection of this. It's also great to hear that Nelson and our team delivered fantastic customer service from start to finish. We appreciate your recommendation to others, and please let us know if there is ever anything else we can do for you in the future!


    Worked with:
    Nelson Baucom

    Car Buying Counselor

    (5.0) 66 reviews

  • 5.0 out of 5
    October 25, 2018

    The response, search, and purchase were all excellent. Mike Hogan was a pleasure to work with and he was very effective in executing the ordering, document... administration, and delivery arrangements. All went smoothly with delivery being made to our home ahead of expectations. The AAA driver, Berry, was also both effective and personable. I recommend AAA Buying Service wholeheartedly. We saved both money and time ... and gained a couple of friends along the way.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your fantastic review of Mike, Barry and our AAA Auto Buying team! We love to hear that we provided an experience that exceeded expectat...ions from start to finish, and it is always great when we save our customers time and money. We look forward to serving you in the future, and please let us know if there is anything else we can help you with.


    Worked with:
    Mike Hogan

    Car Buying Counselor

    (4.6) 13 reviews

  • 5.0 out of 5
    October 16, 2018

    This is the third car I have purchased using AAA. It is easy and no going around and around with salesmen, managers and others. I highly recommend them.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and for being a repeat customer with AAA Auto Buying! We are glad that Nelson and our team could provide you with a hassle-f...ree experience away from the dealership, and deliver a smooth vehicle purchase. Please let us know if there is ever anything else we can help you with in the future.


    Worked with:
    Nelson Baucom

    Car Buying Counselor

    (5.0) 66 reviews

  • 5.0 out of 5
    October 13, 2018

    This is a great service! Fast hassle free shopping from phone call to delivery in my driveway. Everyone is friendly and helpful while being professional... in getting just what I wanted, at a price I felt very good with. This is the second time we have used this dealer and will continue to use them for all our car buying.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review of AAA Auto Buying! We love hearing it is your second time purchasing from us, and we are thrilled that our team provi...ded you with hassle-free, professional and friendly service. We look forward to serving you again in the future ¿¿¿ please let us know if there is ever anything else we can do for you!


    Worked with:
    Nelson Baucom

    Car Buying Counselor

    (5.0) 66 reviews

  • 5.0 out of 5
    October 3, 2018

    Stephanie was professional and handled the entire process for me. communication was timely and it allowed me to evaluate my options and make an informed... decision.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is wonderful to hear that Stephanie provided such great service with your AAA Auto Buying experience. We always want to give our customers confiden...ce in their car buying decisions, and we enjoy seeing that is exactly what Stephanie and our team delivered. Thank you for your review, and please let us know if you need anything in the future!


    Worked with:
    Stephanie Jolly

    Car Buying Counselor

    (5.0) 11 reviews

  • 5.0 out of 5
    September 28, 2018

    This is the 4th vehicle that I???ve purchased from AAA. The experience was phenomenal as always. I continue to give them my business because they have... earned it. I would never buy a used vehicle anywhere else.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nelson Baucom

    Car Buying Counselor

    (5.0) 66 reviews

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AAA Auto Buying Service

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