Reviews
Never Again!
I bought a car and was told I will get my plates in before the temporary plates expire and they ensured I would have them before hand. They did not get them to me and when I called about it they keep hanging up on me. They will not return my calls or emails. They have never been honest with me from the first time I called about the vehicle. They lied to me about my interest rate which I was going through my own bank anyways. If you want an honest dealership who takes care of their customers stay clear of HUDSON HONDA!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at (973)705-9300 extension 232. Thank you, Howard Newman Corporate Customer Relations Manager
Very professional & great service . . Thank you
Great service & experience! Go visit Hudson Honda for all your needs . I came in for service to them what needed to be done and they addressed it quickly and even took care of my recall . Thanks again Hudson Honda
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.
Please go somewhere else.
I was sold a car with a factory defect and was never presented with a disclaimer. I found out after the fact and now I have to drive a car that sounds like a train when I break. I was told my breaks would be changed, they were not. I was told I would be provided with a ride to work after dropping off my car for service, I had to walk. I was charged over the sticker price and was lied to about the warrantee price per month. My mistake for not reading it. Please go somewhere else. Not worth the aggravation of feeling lied to.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at (973)705-9300 extension 232. Thank you, Howard Newman Corporate Customer Relations Manager
Great Service
Everybody at this dealership from service to sales was excellent. I Bought my previous car with Manny and purchased this car with him as well. We will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.
Nice people, elongated wait
Original time estimate: 1.25-1.5 hours. Actual wait time: over 2 hours One item (running light replacement) was not completed due to misdiagnosis
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time out to write us such a positive review. We will make sure that wait time will never happen again.
This Crew has made my life so much easier happier satisfacto
Each and every member of Honda West New York has made my life so much Pleasant easier to live easier to get around easier to help others especially my family have had a wonderful experience processing my new car with them I would highly recommend and have mention to others as to how great and professional this team has proven to me love them all love Honda West New York thank you so much
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.
Quick service, my sales rep was very professional.
I had a great experience, I left with the car I wanted the same day. I returned 2 days later for a minor issue and my problem was solved right away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.
Service at Honda
Jesus was very good did a lot was very helpful Henry was also good very happy with the car will recommend Honda in West New York the staff was friendly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.
Excellent
Really good service would recommend to my friends and family members. Friendly people feels like a family. Ask for Mario he friendly and gives excellent service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.
Up and beyond level of customer service
I give Hudson Honda five stars for the simple fact that I received 5 star customer service. Christopher Dela Cruz took his time and worked with me hands on and helped me 100 percent with ALL of my problems and questions. I would go to Hudson Honda from now on because the environment there is very friendly and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.
