Hudson Honda In West New York

The service was very good at this dealership. I would recommended this dealership to anyone. Write this review was a pleasure. Awesome customer service. I feel like family there.

I’ve recently bought a Honda so I decided to take it to this location to check on a sound and hopefully using this location as my place for service. After being there for over 2.5 hours. I was told I needed to get all 4 tires replaced, an alignment and the sound would be gone. I was also recommended to get a tune up. I express my confusion with their diagnosis because it sounds was only coming from one area and it sounds to me as if metal was rubbing on metal. I asked what if their diagnosis was wrong and day said to me it was not and there was no way it was a wrong diagnoses but in the case it was then i would be able to get a reimbursement . In addition I asked them to check all the car fluids to make sure it was all ready to go. My car was left without antifreeze. I took my car somewhere else and I discovered there was a part stuck on the breaks and that was creating the noise. When I called Hudson Honda to address this issue I was placed on hold for 40 minutes and I was denied the managers contact email and HQ information. I am beyond upset about this because it has not only cost me money but it has also caused me lots of my time. I was hoping I would be able to resolve this with Hudson Honda but it seems they don’t want to cooperate with me. I will contact HQ, yelp and the local news if I have to. I went to a Honda dealership because I believe in the brand and I’m expecting honestly from them. Clearly I was wrong. It isn’t right to scam people and not own up to their mistakes.

Took car to Hudson Honda for an issue with acceleration (I bought my car at DCH PARAMUS Honda) but I was short on time and this dealer is only about 2 miles from home versus DCH Wich is about 12 miles. Their diagnosis stated I needed a new clutch (I had a new one installed 25k miles ago), also recommended I rotate the tires (I installed brand new tires 5 months ago) and even recommended I replace the wiper blades!! (those got replaced 8 months ago!) I picked up the car, paid their diagnostic fee and went to DCH Paramus. The problem was a leaky gasket, the clutch tested perfectly. In the world of mechanics you will come across very dishonest shops. But I will give Hudson Honda 5 STARS for dishonesty, lying, imcompetence, unproffessionalism and Untrustworthiness! In those categories they beat out their competitors and remain undefeated champions!

I was not too content with our salesman. I felt he assumed I knew the process of getting a car when I told him this was my first time ever purchasing a car. I felt he was a little bit rude, and expected me to know what his next steps were and what he was thinking. The manager was very helpful he went by the name of Geo I think. if it was not for Geo I don't think our salesman would have got a sale.

Customer service was amazing, thank you to both Carlos and Yirko for making my first time experience perfect! Definetly will be recommending others to Hudson Honda.

I appreciate the time Carlos, Yirko, and Giancarlo took with me. Thank you for me helping me pick the car I felt good with. Definitely great service they provided

Went in for an oil change and to inspect my car for regular service. When checking out my service advisor (whom was amazing) hands me my car’s report. To my surprise- everything on the car report was checked off as perfect! Tires perfect (35k miles on them), brakes perfect (again, 35k on them), wipers perfect... bottom line- my car was in need of NO services other than the oil change that I came in to have performed. First time I’d ever experienced this phenomena! Still more surprising... the service report I got at the visit before this one said I needed a ton of stuff. Some being: tires, brakes, wipers... this said, you can imagine my disbelief. All this said, I complained to the asst service manager, I complained to corporate, I complained to Kiara, I complained to Benjamin and I’ve asked to speak to the general manager three times and he has not called me back.

Help me alot getting my car, help me with the prices, the financia and the ensuren, very good people, great atencion and very good person

Muy buena la atención,me ayudaron en todo lo que necesitan y estoy muy contento con mi Nuevo Honda Accord,gracias a Magda Silva por su ayuda y su paciencia.

People were attentive and courteous. They kept me informed about the status of my vehicle. Comfortable waiting area. I was in for service and they called to see if I wanted to speak with someone about a new vehicle. Hard inquiry on credit check but only 3 points down compared to other dealerships.