CarMax Tulsa

Fastest purchase ever made. The entire team was great. Every time I had a question before purchase, someone was quick to answer.

They were very helpful and attentive and very easy to work with as they made the whole process smooth and easy.

The pickup I found online was at a CarMax in San Antonio Texas. It was shipped to Tulsa. When it arrived I realized that it had been smoked in, which was a deal-breaker for me. They treated me fairly and we located a very similar pickup at another CarMax Texas dealer. The Tulsa dealer actually called the Texas dealer to do a "sniff test" and confirmed it not been smoked in. It was shipped to Tulsa and I purchased that pickup. They also offered me a very fair price for my trade-in.

When filling out the paperwork, they input my preferred name rather than my legal name. I asked if this would be an issue considering I had experienced issues with that when I got my mortgage last year. They said no. A week later, they called and said the loan wouldn’t go through because my name was not correct. They wanted me to return and repurchase the car in order to fix it. Luckily I was able to work with my credit union to resolve this, but a blatant lie and a mistake at the fault of this dealership cost me a lot of time and even money as I had to take time off work to come back and fix their problem.

The car we found online was at a CarMax in Texas. They shipped it to Tulsa so we could test drive it for only $149. It took less time to arrive than we expected. The test drive went well, and we purchased the car that same day. Overall, it was painless and we felt we were well taken care of.

Not the most knowledgeable group. Manager didn’t follow through with his offer of refunding my shipping charge. Finance and paperwork aspect was great and flowed nicely! Best aspect of this location.

They were friendly, courteous and responsive. I think their minimum tire standards are too low as I would not start a long trip without replacing the tires that met CarMax standards. We paid $700 to have the car shipped to our location and found the body condition not quite as good as indicated. We did purchase the car because it met the majority of our expectations.

Enjoy dealing with this dealership. They do not hound you when you are looking for a car

I'll only use carmax from now on Preston was great best experience I had

Friendly, honest, helpful. Feel I got a good deal and they took good care of me.