Reviews
I took my car in for service and immediately was met by
I took my car in for service and immediately was met by Paul service agent. Paul was very professional and answered all of questions and concerns. I was impressed with the service and the facilities and I feel I can trust that my car will be taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Joaquin, thank you for sharing your review! We will be sure to thank Paul for making your visit to Elk Grove Hyundai a five-star experience. See you next time!
The kindness, help, understanding, excellence, truth and
The kindness, help, understanding, excellence, truth and wisdom I received from Paul my service representative was remarkable. The care was excellent and trustworthy. I definitely will be returning when needed even though I have to drive from Folsom for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandy, we're glad to hear you made the drive to work with Paul and the team! Thank you for choosing Elk Grove Hyundai and for sharing your experience!
The dealership is Very organized, efficient & provides
The dealership is Very organized, efficient & provides great service. The staff was very professional & explained everything well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We are glad our team provided professional and efficient service here at Elk Grove Hyundai. We hope to see you again down the road! Safe travels!
I’m in my mid 60s and have never had such a great
I’m in my mid 60s and have never had such a great experience. This young lady Alejandra very professional carries herself like person twice her age very respectful after 15 minutes speaking with her I felt I knew her for 20 years. I will definitely refer her to anyone that I know that would buy a car. Great young lady the third personality and skills. She will definitely go places the rest of the people there at the dealership are also very nice and courteous. I give all of them a thumbs up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roger, feedback like this is why we do what we do! We’ll be sure to share your kind words with Alejandra and the team. Thank you for your business and for choosing Elk Grove Hyundai!
All the staff at Elk Grove Hyundai are amazing!
All the staff at Elk Grove Hyundai are amazing! I mostly dealt with Kellie in the parts department, and she was super sweet! This wasn’t my first time at this location, I went in because of a recall notice. I’m praying I’ll be able to buy my next Hyundai, the Santa Cruz, at this location!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marisa, we're so glad to know you had such a positive experience with Kellie and our team! We look forward to seeing you again at Elk Grove Hyundai. Safe travels until then!
I brought my 2013 Hyundai Veloster in because of a recall
I brought my 2013 Hyundai Veloster in because of a recall notice I received, Kellie, as well as everyone else were amazing! It wasn’t my first time there, and it definitely won’t be my last! I’m praying that I will be buying my next Hyundai, the Santa Cruz, at this location in the near future!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so pleased to hear you had a great experience with Kellie and the team at Elk Grove Hyundai. We look forward to welcoming you back, whether for service or when you’re ready for that Santa Cruz! Hurry back!
Sean Oberoi and the entire management team including
Sean Oberoi and the entire management team including finance made the car buying experience fun, stress-free and most import enjoyable with TOTAL TRANSPARENCY!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dave, thank you for sharing your great feedback about Sean and the team! We appreciate your business and we hope to see you again at Elk Grove Hyundai. Have a wonderful day!
Very professional in communication throughout my car
Very professional in communication throughout my car servicing thanks and thanks Hyundai for taking care of my vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the positive feedback! Thank you for choosing Elk Grove Hyundai and for sharing your experience.
Everyone at this place is amazing with great attitudes.
Everyone at this place is amazing with great attitudes. Paul helped me this time with my 2023 Elantra factory recommend service (oil and filter change) everything went good and they also inspect my alignment and suspension which is peace of mind for ne because this was my last complimentary maintenance. Thanks to all temm including technician who works behind the camera. I will be your customer my whole life. (Honest people) My huge thanks to Manager as well making great team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are delighted to hear from you, Rizwan! We're glad to hear that Paul and the team provided helpful and easygoing service. Thank you for choosing Elk Grove Hyundai and for sharing your experience. Safe travels!
I’ve never felt so pressured to make a purchase before.
I’ve never felt so pressured to make a purchase before. I asked to keep the financing paperwork and quotes overnight so I could review them carefully, but was told that wasn’t allowed. I didn’t feel comfortable charging such a large amount to my card and preferred to get a cashier’s check instead. Since the banks were already closed, I simply wanted to take the quotes home to review overnight. I was told the financing offer was only valid for that day—even though it was for the full asking price with no special discounts or deals. Because of this, we decided to walk away. Unfortunately, the employee abruptly snatched the paperwork from us and responded with a noticeably rude attitude. After this experience, I’d much rather handle future purchases online and go through a different dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jenn, I'm truly sorry to hear about your experience. We strive for a pressure-free environment and it seems we fell short here. Your feedback is important, and I'd like the opportunity to address this situation further with you. Please feel free to reach out at your convenience. Thank you, Faycal Belhocine - Sales Manager - (916) 427-1234, ext. 1000 - fbelhocine@hyundaiofelkgrove.com