Crown Automotive

Communication could have been much better. I was waiting for my car. Changing out 4 tires (buy 3 get 1 free) took 3 hours!!???? Very little communication on extra time needed and why. If i'd known more about the likely delay caused, I would have taken a shuttle home and used the time on other tasks. Two sensors had to be replaced after mechanic spent 20 min trying to make old ones work. As a result of work done by mechanic......now all four sensors do not connect when car starts up and only two are able to connect after driving over 1 mile from start. All four worked when i pulled into service garage initially. This mechanic took on another customer's impromptu request while working on my car. So, someone comes off the street and has immediate service given, and my car with an actual service appt had to wait? Job "Labor" is calc'd at 1.8 hours. It doesn't take Napa an hour to deliver sensors!! When I left, I explained to service manager it shouldn't have taken 3 hours just to replace 4 tires. NOTHING said. No sorry, no we'll try better next time, no NOTHING....just a stare. If Crown wants to make this good, I want them to contact another Nissan dealership, arrange for the work to be IDT'd back to Decatur....and allow me to go to the other dealership to rectify the sensors. My trust and patience with Crown has worn thin. I've never had any problem with Crown over the years. Steve is excellent to work with as was all previous service managers. I've also asked several people over the years to delete certain contact phone numbers off of my profile bcs they no longer exist. I see from the receipt (btw $1,088.20 spent!!) that those same phone numbers are STILL listed in your system. What does it take to get ANYONE to do their job right these days at Crown???? You lost Colin....you lost Brian.....

We are absolutely thrilled to hear about your positive experience! It sounds like our team provided exactly the kind of service we strive for - being helpful without being pushy and truly understanding your needs. We're delighted that your visit was so straightforward and efficient, allowing you to find the right car and complete your purchase smoothly. Your feedback means a lot to us and reinforces our commitment to making car buying a pleasant experience for every customer.

We deeply cherish your feedback and are pleased to hear about your positive experience with our team member. It's wonderful that you received great service during your visit. We understand that timing can sometimes be a concern, and we appreciate your patience with our processes. Your recognition of the quality service provided means a lot to us at Crown Nissan. Thank you for taking the time to share your experience with us.

We greatly appreciate your wonderful feedback about the exceptional service you received. It means so much to hear that our team consistently addresses your concerns and handles any issues that arise. Your recognition of our efficient work and timely completion truly reflects our commitment to providing reliable automotive care. Thank you for trusting us with your vehicle needs and for taking the time to share your positive experience.

We are overjoyed to hear about your positive experience with our team! It's wonderful to know that we consistently ensure our customers feel well taken care of. We're pleased that our van driver provided pleasant service and thoroughly addressed all your requested concerns. We understand your point about the online discounts and appreciate you bringing this to our attention. Your feedback helps us improve our processes to better serve customers like yourself. Despite this minor issue, we're thrilled that you found our staff to be excellent. Your satisfaction means everything to us, and we truly value customers like you who take the time to share their experiences. We look forward to continuing to provide you with the exceptional service you deserve.

Thank you for sharing your experience. We are delighted to hear that you found our service team polite and that everything has been running smoothly for you. Your positive feedback about our service quality means a great deal to us. We strive to provide courteous and reliable service to all our customers, and it's wonderful to know we're meeting that goal for you. We hope to continue serving you well whenever you need us.

We are grateful for your wonderful feedback about your recent service experience. It brings us great joy to hear that you found our service to be efficient and that you left feeling completely satisfied. We take pride in having team members who are pleasant and helpful, and we're delighted that our staff made such a positive impression on you. Your mention of our fantastic pricing shows that we're meeting our goal of providing excellent value to our customers. Thank you for choosing Crown Nissan and for taking the time to share your positive experience.

We are ecstatic to hear that you had a positive experience with the service work on your vehicle. Your feedback about our team taking good care of you means a great deal to us. We take pride in providing quality automotive service and ensuring our customers feel valued throughout their visit. Thank you for choosing Crown Nissan and for taking the time to share your experience with others.

We are glad to hear about your positive experience with the service on your Rogue. It's wonderful that you felt heard and understood throughout the repair process. We're pleased that our team took the time to have thorough discussions with you to ensure your complete satisfaction with the work. Your satisfaction with the completed repairs means a great deal to us, and we appreciate you taking the time to share your experience.

We sincerely value your feedback about your repair experience with us. It means so much to hear that our technician provided excellent service and worked closely with you throughout the process. Your confidence in his ability to handle things properly and get the job done right reflects exactly the kind of reliable, quality service we strive to deliver. We appreciate you taking the time to recognize the dedication and expertise that went into your repairs.