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Crest Cadillac Frisco

(1,907 reviews)
Visit Crest Cadillac Frisco
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 3:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:30pm
Sunday Closed Closed
New (972) 535-8422 (972) 535-8422
Used (972) 468-8338 (972) 468-8338
Service (972) 954-1030 (972) 954-1030

Reviews

(1,907 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crest Cadillac Frisco from DealerRater.

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Great customer service and customer loyalty.

Great customer service and customer loyalty. They have take great care of my family for 3 cars now and have become family to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I was very satisfied with the service provided.

I was very satisfied with the service provided. My service advisor, Greg is always great to work with. I always appreciate working with Greg. He is very professional, respectful and his customer service skills are unmatched because he genuinely cares about the customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Monica was great with communication.

Monica was great with communication. The problem was resolved that I brought it in for. I had my car detailed and the back seat covers on the back of third row seats were not properly reattached and Velcro had been ripped off so I can’t even fix it. It was not like that when I dropped it off. I am so surprised car wasn’t checked before being returned to me.

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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Your feedback is appreciated, please contact our service director James Freel @ jfreel@vtaig.com to further discuss your concerns

Logan at Crest Cadillac is the reason I purchased my new

Logan at Crest Cadillac is the reason I purchased my new car from this dealership. He assisted me with my previous car which I purchased from a competitor and I haven’t gone anywhere else since.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Monica Toombs and team are amazing…very respectful…got me

Monica Toombs and team are amazing…very respectful…got me in a loaner super fast. I value this level of customer service.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

It's very friendly and accommodating Great work and very

It's very friendly and accommodating Great work and very professional employees They are great at helping you out with a free ride

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Outstanding Car Buying Experience!

Outstanding Car Buying Experience! I had an amazing experience working with Chris Rucker. From start to finish, he was professional, knowledgeable, and genuinely interested in helping me find the right vehicle—not just making a sale. He took the time to listen to what I needed, answered all my questions honestly, and made the entire process smooth and stress-free. No pressure, no gimmicks—just honest, top-tier service. If you're looking for someone you can trust when buying a car, I highly recommend Chris Rucker.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Monica is a high level talent when it comes to service

Monica is a high level talent when it comes to service and sales. Always quick to address any issues!!!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I enjoy the service.

I enjoy the service. They get you in and out fast. Everyone is smiling and saying good morning. Love it there.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service!

Great service! I appreciate all they do for me every time I take it here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.