Cook Ford

Went to the Cook Ford after see a truck I wanted on Facebook. Price advertised on Facebook was the price I paid. No hidden add ons. Extremely happy with this dealership and its employees.

Very good service from the salesman and the finance man. We had a very good experience!

Amanda was great,financing was easy and no over selling. It was a smooth great experience!

HAVE YOU EVER FELT LIKE YOU WERE IN A BAD TWILIGHT EPISODE?!?! I am at a loss of words right now… but I’ll make this as short and simple for anybody who actually cares. Today I took another day off of work, and went in to Cook Ford to pick up the truck that Mr. Kedge Cook himself promised me would make everything right. Before I signed paperwork, I said I want to take the truck to my personal mechanic and have them check it out before we close the deal… I hope you’re sitting down reading this… BUT… THE TRUCK NEVER MADE IT TO THE MECHANIC!!! Watch the video below and that was only 10 miles from the dealership. I truly wish I could make this stuff up… but I just can’t. I was stranded in the middle of the road, so I had to move off the road and recorded the video that explains itself. Listen to it on high volume and if you don’t cringe, I don’t know what to tell ya. They sent somebody to pick me up from the truck and are having it towed back to the dealership. I went back and this time asked to speak to Kedge Cook himself… as per his instructions last week… his exact words were… “if you need anything, ask to speak to me directly and I’ll get on it…” So today I did that and Mr. Kedge was too busy to talk to me and said I can come back Monday. Ya’ll… I’m not letting this one go… I’m gonna fight this one until the end. They might have done this to others… screwed people over… and gotten away with it… but it won’t be me. So I’m personally asking anybody and everybody to please go to my page and share my posts with anybody and everybody who is willing to listen. I’m going to go to newspapers, news stations, I will go to Michigan myself and let Ford know what kind of establishment Cook Ford is running down here.

Great sales agent, very straight forward financing process and great manager. There was something missing on the vehicle that I bought but the manager was kind enough to call me back and fix the issue pretty quickly. The only thing that was (and I am nitpicking here) not great was the speed of transaction. It took about 2 hours before we could leave the place. Again, this may have been due to various reasons but I would not count this against them. Overall, a great experience. Will buy again.

Very professional and quick. Made my new purchase easy. Highly recommend Cook Ford, Texas City.

Great people to work with. And, a hometown feel when doing business with Cook Ford in Texas City, Tx.

Very helpful and friendly. Easy to work with. I would recommend to others and will return when buying my next vehicle.

First of all they are Misleading advertisement!! We have bought tons of vehicles from this dealership and are ready to buy again and can't seem to get any salesperson to call us back. Salespeople there don't know what the xxxx they are selling and don't have any type of training or knowledge on their vehicles that they sell. I am going to call corporate on this situation because it's just not right how they treat their customers! Don't buy nor refer anyone there because the MANAGER doesn't care either!

Couldn’t be happier. Gabriel was great. Answered all of my questions. No pressure to buy. Don’t remember the finance guys name but he too answered all of my questions. And didn’t try to sell me a bunch of stuff I didn’t need. Thank you Cook Ford. This my second time to buy a truck from you. Outstanding service all around.