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Cook Ford

(439 reviews)
Visit Cook Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (866) 980-1236 (866) 980-1236
Used (866) 305-4236 (866) 305-4236
Service (888) 571-5919 (888) 571-5919

Inventory

See all 489 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since May 2024.
Cook Ford is dedicated to every Ford shopper who resides in or around Texas City and its surrounding Galveston, Alvin, Dickinson, Friendswood, and Santa Fe areas. Our priority is earning the title of top Texas City Ford dealership by way of outstanding customer service and unique, zero-stress auto financing knowledge and expertise.
The Only Choice for Smart Shoppers

Service center

Phone number (888) 571-5919

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

(439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cook Ford from DealerRater.

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Went to the Cook Ford after see a truck I wanted on

Went to the Cook Ford after see a truck I wanted on Facebook. Price advertised on Facebook was the price I paid. No hidden add ons. Extremely happy with this dealership and its employees.

Went to the Cook Ford after see a truck I wanted on

Went to the Cook Ford after see a truck I wanted on Facebook. Price advertised on Facebook was the price I paid. No hidden add ons. Extremely happy with this dealership and its employees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very good service from the salesman and the finance man.

Very good service from the salesman and the finance man. We had a very good experience!

Very good service from the salesman and the finance man.

Very good service from the salesman and the finance man. We had a very good experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Amanda was great,financing was easy and no over selling.

Amanda was great,financing was easy and no over selling. It was a smooth great experience!

Amanda was great,financing was easy and no over selling.

Amanda was great,financing was easy and no over selling. It was a smooth great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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HAVE YOU EVER FELT LIKE YOU WERE IN A BAD TWILIGHT

HAVE YOU EVER FELT LIKE YOU WERE IN A BAD TWILIGHT EPISODE?!?! I am at a loss of words right now… but I’ll make this as short and simple for anybody who actually cares. Today I took another day off of work, and went in to Cook Ford to pick up the truck that Mr. Kedge Cook himself promised me would make everything right. Before I signed paperwork, I said I want to take the truck to my personal mechanic and have them check it out before we close the deal… I hope you’re sitting down reading this… BUT… THE TRUCK NEVER MADE IT TO THE MECHANIC!!! Watch the video below and that was only 10 miles from the dealership. I truly wish I could make this stuff up… but I just can’t. I was stranded in the middle of the road, so I had to move off the road and recorded the video that explains itself. Listen to it on high volume and if you don’t cringe, I don’t know what to tell ya. They sent somebody to pick me up from the truck and are having it towed back to the dealership. I went back and this time asked to speak to Kedge Cook himself… as per his instructions last week… his exact words were… “if you need anything, ask to speak to me directly and I’ll get on it…” So today I did that and Mr. Kedge was too busy to talk to me and said I can come back Monday. Ya’ll… I’m not letting this one go… I’m gonna fight this one until the end. They might have done this to others… screwed people over… and gotten away with it… but it won’t be me. So I’m personally asking anybody and everybody to please go to my page and share my posts with anybody and everybody who is willing to listen. I’m going to go to newspapers, news stations, I will go to Michigan myself and let Ford know what kind of establishment Cook Ford is running down here.

HAVE YOU EVER FELT LIKE YOU WERE IN A BAD TWILIGHT

HAVE YOU EVER FELT LIKE YOU WERE IN A BAD TWILIGHT EPISODE?!?! I am at a loss of words right now… but I’ll make this as short and simple for anybody who actually cares. Today I took another day off of work, and went in to Cook Ford to pick up the truck that Mr. Kedge Cook himself promised me would make everything right. Before I signed paperwork, I said I want to take the truck to my personal mechanic and have them check it out before we close the deal… I hope you’re sitting down reading this… BUT… THE TRUCK NEVER MADE IT TO THE MECHANIC!!! Watch the video below and that was only 10 miles from the dealership. I truly wish I could make this stuff up… but I just can’t. I was stranded in the middle of the road, so I had to move off the road and recorded the video that explains itself. Listen to it on high volume and if you don’t cringe, I don’t know what to tell ya. They sent somebody to pick me up from the truck and are having it towed back to the dealership. I went back and this time asked to speak to Kedge Cook himself… as per his instructions last week… his exact words were… “if you need anything, ask to speak to me directly and I’ll get on it…” So today I did that and Mr. Kedge was too busy to talk to me and said I can come back Monday. Ya’ll… I’m not letting this one go… I’m gonna fight this one until the end. They might have done this to others… screwed people over… and gotten away with it… but it won’t be me. So I’m personally asking anybody and everybody to please go to my page and share my posts with anybody and everybody who is willing to listen. I’m going to go to newspapers, news stations, I will go to Michigan myself and let Ford know what kind of establishment Cook Ford is running down here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great sales agent, very straight forward financing

Great sales agent, very straight forward financing process and great manager. There was something missing on the vehicle that I bought but the manager was kind enough to call me back and fix the issue pretty quickly. The only thing that was (and I am nitpicking here) not great was the speed of transaction. It took about 2 hours before we could leave the place. Again, this may have been due to various reasons but I would not count this against them. Overall, a great experience. Will buy again.

Great sales agent, very straight forward financing

Great sales agent, very straight forward financing process and great manager. There was something missing on the vehicle that I bought but the manager was kind enough to call me back and fix the issue pretty quickly. The only thing that was (and I am nitpicking here) not great was the speed of transaction. It took about 2 hours before we could leave the place. Again, this may have been due to various reasons but I would not count this against them. Overall, a great experience. Will buy again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Very professional and quick.

Very professional and quick. Made my new purchase easy. Highly recommend Cook Ford, Texas City.

Very professional and quick.

Very professional and quick. Made my new purchase easy. Highly recommend Cook Ford, Texas City.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great people to work with.

Great people to work with. And, a hometown feel when doing business with Cook Ford in Texas City, Tx.

Great people to work with.

Great people to work with. And, a hometown feel when doing business with Cook Ford in Texas City, Tx.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Very helpful and friendly.

Very helpful and friendly. Easy to work with. I would recommend to others and will return when buying my next vehicle.

Very helpful and friendly.

Very helpful and friendly. Easy to work with. I would recommend to others and will return when buying my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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First of all they are Misleading advertisement!

First of all they are Misleading advertisement!! We have bought tons of vehicles from this dealership and are ready to buy again and can't seem to get any salesperson to call us back. Salespeople there don't know what the xxxx they are selling and don't have any type of training or knowledge on their vehicles that they sell. I am going to call corporate on this situation because it's just not right how they treat their customers! Don't buy nor refer anyone there because the MANAGER doesn't care either!

First of all they are Misleading advertisement!

First of all they are Misleading advertisement!! We have bought tons of vehicles from this dealership and are ready to buy again and can't seem to get any salesperson to call us back. Salespeople there don't know what the xxxx they are selling and don't have any type of training or knowledge on their vehicles that they sell. I am going to call corporate on this situation because it's just not right how they treat their customers! Don't buy nor refer anyone there because the MANAGER doesn't care either!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Couldn’t be happier.

Couldn’t be happier. Gabriel was great. Answered all of my questions. No pressure to buy. Don’t remember the finance guys name but he too answered all of my questions. And didn’t try to sell me a bunch of stuff I didn’t need. Thank you Cook Ford. This my second time to buy a truck from you. Outstanding service all around.

Couldn’t be happier.

Couldn’t be happier. Gabriel was great. Answered all of my questions. No pressure to buy. Don’t remember the finance guys name but he too answered all of my questions. And didn’t try to sell me a bunch of stuff I didn’t need. Thank you Cook Ford. This my second time to buy a truck from you. Outstanding service all around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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