Reviews
Kevin is always a pleasure to work with. He is very...
Kevin is always a pleasure to work with. He is very knowledgeable and always friendly. This dealership is always clean and maintained very well. All our cars are serviced here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Great experience purchasing a vehicle
My entire experience at Ferman was exceptional. The sales people (John Rebello and Kathy Meyers) and the person (Conja) who handled the paperwork were courteous, patient, knowledgeable, and very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Great service and great deal. They beat their...
Great service and great deal. They beat their competitors’ offers as well as the rate on financing that I brought with me. Would recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
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Working with Rocco is a pleasure. Rocco has been...
Working with Rocco is a pleasure. Rocco has been extremely helpful and is exciting to work with concerning accessory projects on my Red Eye. Rocco is an excellent people person and has provided superb customer service. Mike has been more than cooperative and flexible concerning the little issues I have asked him to help resolve. It is rare that I have had this level of service over the last 10 years of dealing strictly with Dodge/Chrysler dealership experts. I look forward to future services from both.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We look forward to serving you in the future!
Unable to repair 4wd under factory warranty
My Jeep has been in 3 times and it is under factory warranty and they are unable to fix the 4wd. How is it that a Jeep that comes with 4wd as a standard feature cannot be repaired? Because they have a terrible service department.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the negative experience you had with us. Please contact our Service Manager, Robert Cooper at (813) 285-0713 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Stop looking ! Best place to go is here !
Went to numerous places trying to get the right Jeep and the right deal and finally found it at Ferman in Lutz ! Jason Speed greeted us with a smile and and gave us all the information we needed and got us the deal we wanted along with the help from the other Managers (Sean,Mike,Tom). Thanks Ferman Jeep look forward to being a part of the family !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Bill was wonderful to work with. He made sure our car was...
Bill was wonderful to work with. He made sure our car was taken care of by working closely and for us with the warranty company. He was always available throughout the entire service process :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Everything went very well from the moment we walked in to...
Everything went very well from the moment we walked in to when we drove away in our new Wrangler. Michelle was awesome. She called in support when needed and answered all our questions. Everyone was great!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Great experience and service as always
Anthony is the best. I arrived for my appointment for an oil change and tire rotation, service was completed within the hour, shortest wait time ever. So much appreciate working with Anthony he personifies customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Mike was professional and got right to work. Even took my...
Mike was professional and got right to work. Even took my vehicle early when I showed up early. Thanks for the easy experience. Enjoyed the workspace and high tables to work on my computer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
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