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Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

(2,676 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 9 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (888) 353-5691 (888) 353-5691
Used (877) 450-1861 (877) 450-1861
Service (877) 890-6710 (877) 890-6710

Reviews

(2,676 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ferman Chrysler Jeep Dodge RAM of Wesley Chapel from DealerRater.

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Battery Light Came On

I was driving near my Ferman dealership in Wesley Chapel when my battery light came on, whipped into the dealership, My service Rep Anthony Cagley was there, got me checked in... diagnosed.. repaired and out the door in about an hour. This was a Saturday at about 11:45 AM... This could've ruined my day, but thanks to Anthony and the service staff it was just a hiccup...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Outstanding customer service

Outstanding customer service from Brenda and the entire service team. I will return to have my truck serviced every time, and will gladly recommend the dealership to anyone in need of service or a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your review!

Excellent Work

Dealt with Kevin in Service and he did a Great job on getting my lift and wheels installed.. Dealt with Joshua (Parts Manager) an he was absolutely Amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

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Great selection and customer service

Great customer service from Jason. Listened to what I was looking for, and dudn't try to sell me. Hassle free pricing. Speedy process, and love the Wrangler Unlimited Rubicon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

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Friendly service and great selection

Friendly sales service that listened to what I was looking for and didn't try to sell. Up front hassle free pricing. Great selection. In and out in 2.5 hrs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service from this team!

I worked with Brenda yesterday. She was very kind and explained the service and the options. I have been going to this service team for 6 years now and I always feel like I get a fair shake.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your review!

Best service department ever

I have dealt with many dealers over the years and i have always left feeling like i was ripped off in some way. this is the first time i have ever had the "Pleasure" of dealing with a dealership service department that literally not only made me feel as if I got away with something but they made me feel as if they had already known me for years and this was my first time there. I don't know if it was my service tech William (Bill) or the rest of the staff that just took the time out of their busy day to make sure i knew where the free snacks were or just to say good morning that made me feel better about them but i know when i got my receipt was what won me over, no hidden charges or usual B.S. that drives up the cost it was actually a lot cheaper than i thought it would be. Thanks Bill I have found an honest service guy and service dept. i can deal with from now on. you got my business for life

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your review!

Challenger purchase

Very good buying experience, easily the best I’ve had. No pressure, no hounding, everything was very straight forward. Sales and management were very transparent with pricing my trade and the new car. This is how a buying experience is supposed to be. No BS, just straight talk and honesty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly service

Everytime I go in for service the staff is very polite and helpful. I love the waiting area and amenities that are available for free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for your review!

New Car Purchase

We had an awesome experience buying our new Ram. Doug was a fantastic sales person and everyone else we dealt with (Brian, Robert, etc.) were great to deal with as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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