Reviews
Great Service
Appointment time kept and service was completed in a short time. Kevin was a helpful, informative service writer! Good service at a fair price and clean, comfortable waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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JEEP WRANGLER JL UNLIMITED SPORT
GREAT ! GREAT ! GREAT ! Our sales specialist BOBBY FIORETTI and his sales manager was awesome ! We always feel in good hands ! We absolutely recommend this dealership !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil Change/Plugs
This service involved oil change and plugs,. This year I have put a lot of miles on my truck and have towed two cars some distance without issue. I worked Ferman before each of these trips, to ensure my truck was at peak performance. Ferman delivered, I had zero issues on each of my four trips, out of states. Feman takes exceptional care of my truck, and I will continue to have them take care of it.,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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5 Star Dealership and Service Department
Since my purchase of a new Dodge SRT Challenger in September of 2015 I have impressed at every point of my contact with this business. The purchase process was a breeze, the first time in my over 70 years of age. The Service department, starting with the service writers/advisors, and particularly the techs have proven over the last three (3) years to be one of the finest I have ever had the pleasure to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Gheorge
Gheorge was very nice, accommodating. I would recommend him to a friend. I wasn’t a big fan of the finance guy that helped me, but overall ok.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
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Amazing Experience
Everyone I dealt with here was great. I came in with knowing exactly what I wanted and what my budget was and they were very happy to help and did not try to sway me. They worked with me to get the price just where I needed it. Filippo was great in helping me find the car I wanted and what fit my needs. Thank you all so much, my family and I LOVE our new Dodge Grand Caravan!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
took good care of my ram truck
tom at ferman kept me informed every step of the way with the multiple challenges with my truck. the loaner was truly appreciated. tom is my pit crew chief and he keeps me running on the roads of tampa and his crew do a fine job. they fixed an out of alignment wheel that has been a challenge for years with other mechanics. thank you. see you again. michael giordano
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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The Service team did an great job.
The Tech checked out my car and found out I needed a new battery. They put in a new battery and also did a LOF change.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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The Ferman Team made me feel like family
Buying a new vehicle can sometimes be full of lots of questions and concerns. The team at Ferman Chrysler Jeep Dodge RAM Tampa 24314 State Road 54, Lutz, FL 33559 went over and above to answer all of my questions. Kathy Meyers got to know me as a person, my needs and what would be best for my life style. Refreshing approach as to put the customer first before the sale. Kathy made me feel more like a friend then a customer and it was so nice to see such dedication in a Products Specialist and warm personality. After many discussions, Kathy helped me make the best choice and move forward with the perfect vehicle. The Finance Department Gonca Aksoy was also exceptional, taking extra care to make sure everything was handled promptly. This personal service at Ferman Chrysler Jeep Dodge RAM Tampa 24314 State Road 54, Lutz, FL 33559 made me as a very busy business woman feel special and very satisfied. I highly recommend Ferman to all of my friends for an exceptional car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Outstanding Customer Service
The purchasing experience with Ferman was outstanding. The sales representative went over every piece of technology, features, and operational mechanics of the vechile. That alone was worth the time we spent at the dealership. Even the coffe was great! Thank you Ferman for the amazing buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
