Reviews
No haggling!!!
I was pleasantly surprised that this dealership didn’t beat around the bush. I was pretty set on what I was looking for. They had the exact car I wanted at the lowest price compared to other dealers!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very friendly dealership
I didn’t purchase my truck here but I’m treated as if I did every time I bring it in for service. Wouldn’t hesitate to make my next vehicle purchase through Ferman in Lutz! Whatever you do stay away from Chrysler Dodge Ram in Lakeland!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Great Sales Experience
Thank you Anthony Maldonado for helping us select and purchase our new company vehicle. You did an outstanding job of keeping us informed and up to date during the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Just exceptional
Service done right every time, every day, by a knowledgeable service advisor, not only got our vehicle done on a timely manner but at the right price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
New Vehicle
Was able to find a truck that had the options we were interested in. Salesman Gheorghe took the time to go through all the options in this vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
Thomas
All turned out good. Doug my salesperson was able to get the truck that I wanted. He keep me informed at all times. Doug also followed up after I received my truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
satisfied
i was satisfied all process and i am very happy for the dealer’s services. i would recommend to my friends to buy a car with this dearler.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Disrespectful sales manager Joey Soto
We are looking to buy a Dodge Ram 2500. We have been to quite a few dealerships looking. We thought we had found the one and our salesmen, Kevin Manning and Keith Hyde, had been quite delightful. They went to their sales manager, Joey Soto, to work us up a price. Joey began texting me at this point asking how Keith and Kevin had been doing and I had nothing but praises. He worked us up a price and it was exactly the same they had listed on the website. During this time, we went to our banker to acquire the loan. Our banker told us that the price was several thousand high but that he would grant us the loan because of our down payment. I explained this to Joey who replied, “I am not a banker and your banker isn’t in the car business....” I felt this was very unprofessional. He is a representation of this dealership and to be sarcastic and rude when working to purchase a $42,000 vehicle makes me wonder how other issues would be handled here. Buyer beware.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We apologize for the negative experience you had with us. Please contact our manager, Luke Miller at (813) 690 5850 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
John Wahnon is the man!
John Wahnon at Ferman in Lutz was professional, attentive, and down to earth. He listened to what we wanted in a vehicle and made it happen. He got us our dream car! John, if you ever go back up north, have some good pizza for us. Sincerely, Brittney and Miguel
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Exceptional service
Exceptional customer service by Bobby F.! He was knowledgeable concerning vehicles and potential options. I left feeling valued and beyond satisfied with my purchase! I would certainly receive others to this dealership and salesman!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
