Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

Service department and Tom are great. Honest and accommodating in service department Never had a problem that was not dealt with in a professional friendly manner. Very Happy....

My Advisor Anthony Cagley was great to work with, he went over and beyond his call of duty to rectify all my concerns. as a result I will come back to Ferrman

I was told that the Jeep had two sets of keys, after i signed the papers i asked about the 2nd set, they said nope don't have them, but you can buy another set! They let me drive off the lot with a unrepairable spare tire that costs $250.00!!

I took my 2016 Ram in for a safety recall repair. The repair took less than expected. The staff was very courteous and professional. The service center waiting area was very nice.

I went there with Bluetooth problems on my 2016 Renegade. They took the vehicle in and replaced the system. While my vehicle was there they provided a loaner which was outstanding. The service personnel were knowledgeable, courteous, and friendly. They left me with to "Old time" impression of what quality and a service department should be. Highly recommended !!!!!

The team stands behind their work and ensures that the problem is solved no matter how many times you show up. They greet you with a smile and try to address the situation. The manager is extremely knowledgeable and helpful. I am really glad that I am using a team for the past 10 years

I cannot say enough bad things about this place!!! Liars liars liars!!! Tell your friends! Warn them to stay away!!! Do NOT deal with these people! They are liars and will run your credit over and over, even after they promise they won't. My mother and I went in there and was financed for a car. The original terms was 289 a month for 51 months. Everything was a go, however it was late so we couldn't get car insurance so we said we would come back the next day. We paid a 1800 dollar down payment and left. The next day, the finance guy, Larenso called and said it was a go. I went to go get the car, only to realize they lied. It was 36 months and 441 a month. And they continued to run our credit. Then when I called and questioned them, they accused us of lying, stating they never told us that. This is after they left a voicemail on my mom's cell phone.I called to ask what was the deal and they went off. The sales manager wasScreaming and yelling. I was trying to ask a question and he told me to shut up and not interrupt him while he was talking! Do not go here! Repeat, do NOT go here. They are a scandalous dealer. Chrysler should pull their franchise!!! I cannot say enough bad things about how we were treated. We have contacted the BBB and filed a complaint with them! Stay away! They are scammers. The sales manager was such an xxx, he told us the salesman word didn't mean xxxx! You couldn't talk to them and to beat it all, they kept my driver's license. The sales manager Tim is a complete tool! Avoid at all cost!!! They are nothing but liars! If I can keep one person from going to this den of thieves, I have made a positive difference in someone’s life!!! Scam!!! They ran my moms credit without authorization. Just a complete joke!!! And no one will ever call you back!!!

I cannot say enough bad things about this place!!! Liars liars liars!!! Tell your friends! Warn them to stay away!!! Do NOT deal with these people! They are liars and will run your credit over and over, even after they promise they won't. My mother and I went in there and was financed for a car. The original terms was 289 a month for 51 months. Everything was a go, however it was late so we couldn't get car insurance so we said we would come back the next day. We paid a 1800 dollar down payment and left. The next day, the finance guy, Larenso called and said it was a go. I went to go get the car, only to realize they lied. It was 36 months and 441 a month. And they continued to run our credit. Then when I called and questioned them, they accused us of lying, stating they never told us that. This is after they left a voicemail on my mom's cell phone.I called to ask what was the deal and they went off. The sales manager wasScreaming and yelling. I was trying to ask a question and he told me to shut up and not interrupt him while he was talking! Do not go here! Repeat, do NOT go here. They are a scandalous dealer. Chrysler should pull their franchise!!! I cannot say enough bad things about how we were treated. We have contacted the BBB and filed a complaint with them! Stay away! They are scammers. The sales manager was such an xxx, he told us the salesman word didn't mean xxxx! You couldn't talk to them and to beat it all, they kept my driver's license. The sales manager Tim is a complete tool! Avoid at all cost!!! They are nothing but liars! If I can keep one person from going to this den of thieves, I have made a positive difference in someone’s life!!! Scam!!! They ran my moms credit without authorization. Just a complete joke!!! And no one will ever call you back!!!

Anthony Cagley the service advisor knows what he’s doing and provides excellent customer service! I cannot thank him enough for being so kind and helpful while figuring out the diagnosis of my 04 Jeep Grand Cherokee. I will come back to him every time for any future service needs! He’s the best!

Great experience just the detail shop needs help. But other than the hands down best dealership in area. Shopped for two years, and the customer service was awesome