Reviews
Polite knowledgeable
I was very pleased with the service I received. I was there to replace a rubber strip. It was done quickly and correctly. Great service advisor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We look forward to serving you in the future!
Review
I got an oil change, it was Tom who was helping me with my service. He was very helpful and knowledgeable. I had a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review!
Completely messed up my dash.
I have 1 of the 1000 08 Charger SRT8 SuperBee in Pearl Blue made. I took it in for 2 recalls. Onky one was done in which I had to read the paper to let the service person know. The one that was done was the passenger airbag. They completely messed up the dash. Bent the number plate and all. I drove back around, they took it to THE PINK TEAM...and it came right back out stating that they didnt do anything to that area. I am a female race car driver, I am particularly aware of my car's condition. Not Happy at all. And will not be going back for them to actually do the 2nd recall in which the parts were never ordered, and they havent even called me to schedule an appt. This was done 2 weeks ago.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sorry to hear you had a less than amazing experience with us. We strive to do our best at our dealership. Please contact Robert Cooper at (813) 285-0713, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Service manager was rude
Horrible experience ............ .......... ............. Will never purchase another vehicle from here the service department is awful and assume ur lying if they don’t agree with the customer
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the negative experience you had with us. We strive to do our best at our dealership. Please contact Luke Miller at (813) 690-5850, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Great Service
Doug was awesome! He made sure my car buying experience was perfect. He went above and beyond and went out of his way to make sure everything was handled correctly!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review!
Excellent experience
The best part was the decision Ferman Management has made about financing. Their financial guys are not on commission so they can get the best deal for the customer not what pays them the highest commission. There is no need to shop at any other dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your review!
New care sales experience
Professional staff. Sales team went out of their way to make sure that I got right vehicle with options that were most important to me. Finance explained terms of lease agreement in detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review, Mark!
Best service advisor we have ever had
Mr. Anthony was fantastic I him to be the best service advisor we have ever had to date. He did everything to take care of us. He would be one of the reasons for our return visut in the future a long with mechanic Eric I believe
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
It was a very Pleasant experience
It was a very easy non pressured car purchasing experience. I would recommend that all my friends to come to your dealership to purchase a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We look forward to serving you in the future, Maureen!
Excellent
Superb sales rep. Great knowledge of the vehicle, service and leasing options. This man needs a pay raise.!!! Great experience. Will see you again in 3 years. Although the detail guy called me “dude”???
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We look forward to serving you in the future!
