Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

The service team at Ferman Jeep does a great job. They are very professional and my Jeep is serviced quickly as my free time is always limited.

Great dealer, will buy there again. Drove 120 miles one way for a great deal.

Mike has been extremely helpful in explaining the needed the maintenance and addressing the warranty items with the Patriot. The time waiting for the vehicle to be serviced has been quick and the items have been addressed with no need to return for the same issue.

The experience of shopping for and buying a used car was not something I was looking forward to. However, Ken G. made the experience enjoyable and I felt good about my purchase. I would definitely recommend this dealership to my friends and family.

Straight forward pricing and no surprises. They make car buying fun. I have purchased three new vehciles from and haven't been let down. Great service department too and will work over issues until you're satisfied.

Our experience was positive however, we did have to wait for quite a long time for the paperwork to be printed up then met with the financial officer to sign papers. Not until we met with the financial officer were we presented with extended warranty information. It would have been much more efficient if they would have given us the warranty paperwork to review while we were waiting for the paperwork to be completed.

The sales team of Ken Gilliam & Daniel were very responsive to my early inquires regarding the 2015 Audi Q5 that I was interested in at the time. Having made my VIP appointment for 10 AM on 01/08/2016 I was met by Daniel and then Ken. Ken was very professional, courteous and personal during the entire purchase process. The closing process with the financial team and Daniel & Ken's assistance was very quick and simple. I am extremely satisfied with vehicle purchased and the purchase experience.

I kept putting off repair, to fix scratches, on the drivers passenger door because I thought it would cost too much. I inquired on the whim. I was surprised by the very reasonable cost to repair, so I brought it in the next day to the Mobille Repair Unit. My eight year old Jeep looks like new again!

They sold us a Ram 1500 truck and told us the towing weight was 10,000,but salesman Forgot or didn't know that it had the lowest gear and would only tow 8300lbs.Now we can't purchase the toy hauler that we have on order.At first the manager said he would make it right. Said they could change gear,now they say can't be done,but they would sell us another truck. Well We can't afford bigger more expensive truck! Oh the manager also said that a weight of 8800lbs. Was in our paper work,not true!!! And where did he get those numbers . We called Chrysler and they said gear could be changed but it would be costly and its up to dealership .Not happy at all,hard To find toy hauler that truck will tow .

On 28 December, 2015, I bought a 2007 Jeep Wrangler from the Ferman dealership on State Road 54, in Lutz. 100 yards from the lot, the service engine and passenger airbag warning lights came on. I brought it back to them for service, and got it back, two days later. Managed to drive my Jeep for a day and a half, before the lights came on again. Back it went to the service department. This time, it was in for most of an afternoon, and afterward, the warning lights stayed off for several hours. I called to schedule a third appointment, meant to take place on Martin Luther King day. I was really worried about thé vehicle ' s safety, but was told that as long as thé lights weren't flashing, it wasn't urgent. That Friday night, as I was driving home from work on I75, the Jeep's transmission failed in traffic. Couldn't shift gears except to third. I managed to pull off of the highway, and called AAA. The Jeep was towed back to Ferman service department, where it has been, ever since. I have a warranty package which I was assured would protect me in case anything went wrong with the vehicle, but there were some issues at first with whether or not I had to pay over 1,200 dollars to repair a Jeep I'd scarcely been able to drive. As a good will gesture, Ferman elected to repair the Jeep for thé warranty's 100 dollar deductible, for which I am very glad. It is supposed to be fixed up, safe and ready to drive, this Monday (01 Feb 16). Fingers crossed. ....