Reviews
Engine light and transmission failure.
The Jeep sold to me was faulty and unsafe. An engine light and airbag warning came on less than a hundred yards from the dealership, the day I bought my Jeep. Despite full a warranty, they have tried to get out of needed transmission repairs. Won't return calls or emails, and have generally made this the worst car buying experience of my life. I have been contacted about repairs, and hopefully will be picking up my Jeep (for good) this Friday.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Mathgirl, please feel free to call me on my cell phone 727-433-5421 my name is Gary Sweigart and I am the GM. It is not our intentions to upset anyone and I have talked with my Service manager who has said he has spoken to you even as of today 01-19-2016. Please contact when you can so we can certainly regain your trust and take care of finding a solution to your needs.
Kathy Meyers
Kathy Meyers went above and beyond for us. Not only did she spend hours looking for the exact Truck we wanted, she is very personable, extremely knowledgeable, professional and down to earth. Ferman is very fortunate to have this young lady representing "Excellence"
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best car buying experience EVER!
When looking to buy a new jeep, we went into Ferman and ended up having the best car buying experience we could imagine! Travis Cole was our salesman, not only was he very knowledgeable on all his products but he was not pushy or "sales man like". The manager and finance team were extremely kind and helpful during the process as well! We would recommend Ferman in Lutz to EVERYONE and highly recommend using Travis Cole to purchase your next Chrysler/jeep/dodge!! Top notch dealership and staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience (Brandon Stanton)
Brandon Stanton is a great salesman. Very upfront. Very helpful. Worked with us to ensure we agreed on a deal that worked for both. He ensured at the end to go over vehicle features (pairing the phone, adjusting jeep etc...)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Easiest car buying experience I have ever had.
This was the easiest and quickest car purchase I have ever made. Amanda Alvarez was a pleasure to work with. She was helpful and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New car experience
Purchased a 2016 Jeep Wrangler unlimited from Ferman in Lutz. Our sales person was Amanda Alvarez and she was extremely knowledgeable and very professional. I would highly recommend Amanda and the Ferman dealership
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Shout out to Gheorghe Donici for getting me into my new Jeep Renegade! He was able to work with my budget to help me get the car i wanted. Gheorghe was very knowledgeable and friendly, which made the entire car buying process very easy. I would recommend anyone to buy a car at Ferman Chrysler Jeep Dodge of Tampa.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy costumer.
Was a great experience, from sale representative Brittany Reed, she know what she doing,thank you so much for your help. I recommend her 100%. If you need a car you can ask for her, she be there ready to help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Daughters first time car buying experience they made it easy
Sales person Matt Cerro was extremely helpful. He took the time to explain every step to my daughter who was quite anxious about this. I would highly suggest this dealer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
PERFECTION
I Purchased a new 2016 Renegade Jeep (limited). I dealt with Derrick Ciena (Sales) and Marc Graves (Sales). Both were extremely knowledgeable of the car I was looking at. They weren't pushy and explained all my options for both cars. They explained every option each car had and gave their personal opinion of each car. I had to wait two days to receive my car (because I was picky on the color and features) and they provided me with a replica of my car BRAND NEW as a loaner. Derrick and Marc sent me multiple messages tracking my vehicle. I felt as they were both as excited as I was to receive my new car. As I waited to see a finance manager (maybe 10 minutes) I was ask by receptionist Hannah if there was anything she could get me (very pleasant women). Aaron (Finance manager) was amazing to say the least, I didn't feel rushed and he explained in depth all of my options, even cracked a few jokes to calm my nerves. When my car arrived I was given a full tour of the car and all of its features (found out a lot of features I had no clue about!) I felt like I was talking with family when I was at this dealership and I don't see myself ever buying from a different dealership other than Ferman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
