Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

After a bad experience about 8-10 years ago I decided to give Ferman a second chance......WOW......what a huge difference. They went out of their way to make sure my experience was a positive one. Sales associates Marc and Amanda were SUPERB. Everything was explained to me and NO high pressure sales. They made sure I was truly happy and comfortable with my purchase.

It was a very easy, smooth first time buying a new car experience. Gheorghe was very knowledgeable and helpful through the whole experience.

We had a great experience - test drove several cars, found what we wanted and were on the road in an hour...Thanks very much!

Nice shopping experience in Ferman Chrysler Dodge Jeep RAM of Tampa, Florida!

My recent purchase of a new 2016 Viper GT from Ferman was the best car buying experience I have ever had at a car dealer. They were professional, courteous, fair and terrific to work with. My salesman, Rob Moore was also a pleasure to work with during the entire new car buying experience. He kept me informed of the order status of my car and at new car delivery helped me understand all the needed information on the Viper. I would highly recommend Ferman to anyone looking for a new car.

I went to the dealership last night with intentions of finishing a deal on a 2015 Dodge Journey i was hoping i would either have keys in hand or pick it up the next day. I would like to let you know how disappointed i was with my experience. First after much confusion i was informed that your internet is double dipping on the Discounts. I was also told that the Internet sale price minus the discounts that they did give me (approx $1900) would some how make the price of the vehicle what it was before any discounts were given $22,000. I had a trade in my 2008 Chrysler Town and Country with 82k miles that i was given poor Black Book value on ( only $3700 should be closer to $5700 not perfect but pretty decent shape over all some small scratches that could be buffed out) so with that in mind of a starting price of $22,000 minus the $1900 then throw my trade in on top of that would bring the pricing down to $16400. Now add in tax tag and title around $1500 to it and you are at $17,900. Some how i was financing around $23,000 not $18k. So my monthly payment was around $370 unlike the expected approximately $250 i was planning on ( or lower). The new guy which it isn't his fault i would believe wasn't much help (Kevin) so (Steve) a senior sales guy came out to explain to me in better terms. While i was in conversation with him telling him what i believed to be wrong with the pricing i was told if "I didn't want to listen then he wouldn't talk to me anymore cause he wouldn't discuss it any further he had other people to attend to!" Like i said i was trying to tell my side too. I think you should listen to the customer first before you tell me i'm wrong. Understand where i'm coming from before you call me a moron basically LOL. So as i asked another question on how they got the payment they came up with i was informed they didn"t know. Not Steve nor Kevin could tell me what the PERCENTAGE RATE WAS!!!. After another ten minutes of waiting they returned with an updated pricing sheet and gave me the $5400 i was asking for on my trade in. WOW how easy was that i guess we just pull numbers out of thin air! Then i was told that my interest rate was %5 which in my opinion seemed high. I asked if they ran the credit report and they said NO. How do you get me a correct financing offer if you don't run my credit report through to the banks? I just payed off a $15000 Harley Street Glide and before it has cleared (payment check went in on Monday)my credit is sitting at 730 Transunion and 758 Experian that i just ran last night. So after asking why i didn't have my credit ran to get me an exact quote i was told that they didn't want to effect my credit score. How are you gonna give me a Payment without knowing what it actually truly is? If the percentage rate goes up a couple points you may put the car at a monthly payment i don't want to make or vise versa. Either way i'm truly disappointed with your dealership at the moment and may seek further actions because as i seen it your internet prices are False Advertisement! I thank you for your time and am truly upset that my wife and 5 year old daughter came down with me and were there to almost 8 O'clock at night we got there at 5:30 or so just to have mud thrown in my face. Thank you for your time

Great dealership and ultimate customer service. In and out the dealership quick , with no hassle sells practice.

The staff was very helpful and accommodating. They explained things every step of the way and they even laughed at my one-liners. :) This was a painless car buying experience, much easier than I anticipated. Thank You Kathy and Gray!

The sales, finance and general manager were very good to work with. This was a totally different experience to the past experiences at Ferman. I bought vehicle from Ferman in 2003 and it was a great experience and then went back in 2008 and left totally disgusted. I finally feel I can go back again and purchase another vehicle. There is something to be said about a person who has been with a company for over 20 years. They know the business and how to treat a client. Dennis Fahey was amazing. Travis Cole who was new and young also has been taught a level of respect that you seriously don't see in car dealerships. Thank you and thank you for bringing back what was once lost to Ferman, respect and a willingness to do business with you!

They made the process easy and were very accommodating!